Travelers
Sr. Risk Control Consultant
Job Description


Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Regional Risk Control Director or Field Manager. Delivers risk control / loss control services to clients in assigned territory. Incumbent could be physically located in Northern Maryland or Southern New Jersey. May assume regional responsibilities for technically complex accounts. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on complex accounts for all lines. Markets Travelers and helps sell the deal to the customers. Works autonomously and generally has 8 plus years of experience providing risk control services to commercial accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.

Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.

Serve as resource to Account Executive in development of the deal. Market Travelers to the client to help sell the deal.

Consult with clients on ways to control hazards in order to reduce or prevent losses. Consistently influences clients to implement recommendations.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.

Conduct research for underwriters or clients on class of business, operations, unique or unidentified exposures, or any other technical subject requiring similar analysis.

Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses. Explain how their recommendations or products can help minimize losses.

Maintain current knowledge of regulatory environment and emerging safety issues. Can explain to customers how the issues impact them and what they can do. Identify where customer is falling short and use that as an example of why they need to follow the recommendation.

Apply analytical and ergonomic skills to complete Claims Engineering Review.

Maintain timely, relevant communications with the Regional Manager.

Invites local consultants, brokers and agents on co-surveys when appropriate, to further develop/strengthen staff and develop relationships with brokers and agents.

OTHER:
Communication Skills:
Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
Influences others to take action on recommendations, obtains consistent by-in
Listens effectively
Clearly expresses ideas, recommendations, etc. in writing
Demonstrates the ability to use behavioral interviewing techniques

Business Knowledge:
Possesses a strong understanding of both Property & Casualty lines of coverage
Strong understanding of Commercial Lines insurance products
Fully understands Risk Control performance standards
Knows and understands the business plans for each marketing business unit

Technical Expertise:
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments in all lines and technical disciplines up to the level requiring RSC or Specialist involvement including CERs, may be a RSC in one or more discipline
Analyzes loss information to identify root causes and develop loss sensitive recommendations
Handles most complex surveys that come into the office

Customer Service/Marketing:
Understand customer wants and needs, recommend products and services that match their needs appropriately
Markets Travelers and the Risk Control organization effectively to customers
Provide input to underwriting to help leverage the deal
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of risk control services
Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website
Apply or locate appropriate resource for customer

Resource Management:
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in the service or technical expertise of our specialists including specialty groups such as construction, technology and public sector

Physical Capabilities:
Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys.

Have the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris.

Have the ability to navigate within a customer facility in low light or relatively dark conditions.

Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills.

Must have the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.




Job Requirements

Please see description.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

To learn more about careers at Travelers visit us at travelers.com/Careers.

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