Produce Department Manager - Dillingham
Job Description

REQUISITION NUMBER: 295-042114-4037

POSITION LOCATION: Dillingham, Alaska

Yes, Basic

$18 - $21 per hour



Full Time/Non-Exempt

This is posted regionally across the US. It is a full time position that requires relocation to Dillingham, Alaska.



The North West Company International, Inc. (NWCI or North West) is a leading community retailer to rural communities and urban neighborhood markets in the following regions: rural Alaska, the South Pacific and the Caribbean. Our stores offer a broad range of retail products and services with an emphasis on food. North West owns a rich enterprising legacy as one of the longest continuing retail enterprises in the world, with many of our stores in Alaska having continuously served their communities for over 140 years. Today these northern stores operate in communities with populations from 500 to 7,000. A typical store is 7,500 square feet in size and offers food, family apparel, housewares, appliances, outdoor products, and services such as quick-service prepared food, special ordering, money transfers and check cashing


The Produce Manager is accountable for the successful day-to-day operation of the produce department.  This includes the implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff.  The incumbent supports the rest of the store management team and fosters positive customer relationships.


Provide excellent customer service by delivering on the Value Offer.

  1. Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
  2. Monitor and adjust customer service levels as needed
  3. Deal with customer complaints and requests quickly and effectively
  4. Address and respond to all customer inquiries
  5. Ensure an enjoyable shopping experience for customers
  6. Schedule staff to maximize customer service and fulfill business needs


Manage the Produce Department to maximize sales and profits.

  1. Ensure that the Produce Departments is ready for business, stocked and maintained through out the day.
  2. Ensure that product is ordered according to planned timelines and criteria
  3. Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
  4. Ensure that seasonal and promotional merchandising is planned and executed to maximize sales, profits and create customer excitement
  5. Ensure produce displays are per marketing directions
  6. Complete business segment inventories as required
  7. Monitor gross profit; investigate and rectify variances
  8. Monitor and control inventory levels by ordering product weekly; minimize over/under stocks, maximize in-stocks to develop sales, inventory turns and return on investment
  9. Monitor  inventory levels and shrink reduction; rotate stock to guarantee freshness

Ensure that the daily operating disciplines, as described in the Produce Manual are consistently met

  1. Adhere to the department cleaning schedule and to all approved cleaning/ sanitation techniques.
  2. Responsible for crisping, trimming, wrapping and displaying produce in merchandise cases and on produce tables.
  3. Ensure that product preparation areas, merchandise cases, tables and equipment are clean, safe and sanitary.
  4. Ensure that product is correctly received, inspected, cleaned, dated, priced, stored and rotated upon receipt (FIFO)
  5. Ensure that product is packaged according to company standards
  6. Maintain equipment as directed by the manufacturer and Facility Maintenance.
  7. Ensure equipment is calibrated and working properly.
  8. Maintain 52 week file and records

Support, train and develop staff so that staff provide outstanding customer service, and are familiar with the correct handling and preparation of products

  1. Through on-going communication keep staff abreast of key activities
  2. Manage staff schedules in order to meet customer and business needs
  3. Supervise, coach and develop employees
  4. Work with supervisors to recruit, train, lead and develop produce employees

Job Requirements


  1. Strong customer service skills.
  2. Record of bottom line and sales results in previous roles.
  3. 3+ years of management experience in retail produce
  4. Ability to interpret a variety of instructions both verbally and orally.
  5. Computer knowledge of Excel and Outlook.
  6. Strong knowledge of produce operating principles
  7. Strong analytical skills
  8. Ability to work with confidential information
  9. Customer driven
  10. Work in extreme conditions
  11. Lift 50+ pounds
  12. Work extended hours
  13. Will be required to stand for long periods occasionally.
  14. Use full hand mechanics
  15. Handle or feel and reach with hands and arms
  16. Work in remote areas



APPLICATION PROCESS: All interested applicants need to apply online at to be considered for this opportunity. applicants will automatically be directed to this web page to apply.

Company Overview

AC Value Center is Alaska’s Trusted Community Store of Choice!

Alaska Commercial Company is a retail company which provides groceries and general merchandise in stores throughout Alaska. We have a compelling and authentic story that few retailers in North America can compare with. We are proud of our long tradition of providing food and general merchandise to rural Alaskans. Our history is interwoven with the history of Alaska. During the past 140 years Alaska Commercial Company has earned a special reputation in rural Alaska. We are Alaska’s trusted community store of choice, and the retail employer of choice in rural Alaska.

In 1776, Catherine the Great, Empress of Russia, granted trading rights to the Russian American Trading Company and traded goods and services for furs, gold and other tradable goods at trading posts throughout Alaska. When the United States bought Alaska from Russia in 1867, the company was sold to San Francisco merchants Lewis Gerstle and Louis Sloss and was renamed the Alaska Commercial Company.

In 1992, the company was purchased by The North West Company (NWC) from then owner The Commercial Enterprise Development Corporation of Alaska. This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska.

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