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Clinical Coordinator
Help us lead the next revolution in health care.

Clinical Careers at UnitedHealth Group. The days when people only connected with health care when they were sick are over. Today, we’re leading the health care revolution with a growing array of proactive, holistic tools and resources to encourage total well-being for millions of our customers. our integration model and network of over 80,000 providers allows us to affect meaningful change on a huge scale, and positions us well ahead of our competitors. We’re going beyond basic care to health programs integrated across the entire continuum of care. We’re inventing the future of health care. Join us. Change your life by doing your life’s best work.SM

Behavioral Health Care Advocate - Multiple Locations

Job Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

We are looking for 5 Care Advocates that live in any of these areas: Houston, TX, Richardson, TX, Portland, OR, Chicago, IL, St Louis, MO, Eden Prairie, MN, San Francisco, CA or Atlanta, GA.

Schedule will be 10:30am - 7pm Central time

In this role, you will be answering calls from the member line that may range from crisis calls to benefit questions, etc. This is your chance to impact members with your compassion and expertise, while being a part of a dynamic and exciting organization. What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Primary Responsibilities:

  • Focus on referrals for psychiatric and chemical dependency request

  • Making patient assessments and determining appropriate levels of care

  • Obtaining information from members on outpatient requests for treatment

  • Handling incoming queue calls from members with various requests, including crisis calls

  • Identifies solutions to non-standard requests and problems

  • Solves moderately complex problems and/or conducts moderately complex analyses

  • Works with minimal guidance; seeks guidance on only the most complex tasks

  • Translates concepts into practice

  • Provides explanations and information to others on difficult issues

  • Coaches, provide feedback, and guide others

  • Acts as a resource for others with less experience

Job Requirements:

  • Licensed Master's degree-level clinician in Psychology, Social Work (LCSW), Counseling or Marriage or Family Counseling (LMFT) OR Licensed Professional Counselor (LPC)

  • Independent Licenses must be active and unrestricted

  • Demonstrated experience in a related mental health environment

  • Proficiency with Microsoft Office Suite programs (Word, Outlook, Internet)

  • Ability to learn and navigate multiple proprietary software applications

  • Ability to talk and type at the same time

  • Excellent communication skills

  • Ability to thrive in a fast-paced environment

  • Ability to work in a call center type of environment


Additional Preferred Assets:

  • 2 years post licensure experience

  • Inpatient experience highly preferred

  • Dual diagnosis experience with mental health and substance abuse

  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

  • Experience working in a structured office environment
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job keywords: Care Advocate, LPC, LMFT, LCSW, social worker, Portland, Oregon, OR, Houston, Texas, TX, Chicago, Illinois, IL, Atlanta, Georgia, GA, St Louis, Missouri, MO, crisis hot line, inpatient, mental health, substance abuse's Advice

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Job Category: Nurse
Health Care
Job Reference Code: UHG-553097-1
Position Type: Full-Time
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  • Behavioral Health Care Advocate - Multiple Locations @ UnitedHealth Group

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