Company: Fifth Third Bank
Employee Type: Full-Time
Job Type: Information Technology
Job Posted Date: 8/11/2014
Director, Consumer Quality Control
GENERAL FUNCTION: Provides leadership and strategic vision to develop and enhance quality & risk management requirements, governance, and a strong quality & risk culture in the consumer bank. This position is responsible for designing, implementing,andoverseeing, and driving improvement of the consumer bank's quality control processes through the management of Quality Control (QC) reviews, reporting & remediation tracking. This position is responsible for the development, maintenance and executionofthe QC policies, plans and procedures for the Consumer bank businesses. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Direct the Quality Control function, including the development and maintenance of all quality control review policies, plans & procedures related to the fulfillment, operations & servicing functions of mortgage, secured and unsecured lendingincludingdirect & indirect auto lending and card, and other items identified by the lines of business as areas of need. -Drive the improvement of quality by ensuring clear, concise, and actionable items are provided to each line of business, and ensure follow up with lines of business to ensure plans are being addressed. -Ensure that quality control practices meet standards of all appropriate regulatory agencies, investors, insurers, other agencies and third party servicers (Federal Reserve, CFPB, OCC, Fannie Mae, Freddie Mac, HUD/FHA, VA, RHS) -Work with lines of business leaders, functional process owners and quality assurance & business controls management teams to ensure the QC processes are aligned to the functional processes, the results are validated and the remediation action plansareimplemented -Work with internal business partners including Consumer Risk & Credit Policy Management, Repurchase Management, Appraisal Management, Third Party Management, Operational Risk, Legal, and Compliance to ensure all plans are up to date and emergingissuesare addressed -Work with investors, insurers & other guarantors to ensure alignment of QC plans & procedures to their requirements & guidelines -Partner with the lines of business & appraisal review teams to ensure efficiency, accuracy, and quality of appraisals within their processes and provide concise and meaningful feedback to lines of business to improve quality -Build and maintain robust, periodic operating rhythms with the lines of businesses & other partners to present QC review results, discuss key significant findings and ensure that the process owners implement remediation plans as needed toimproveeffectiveness of controls in the processes -Work with Repurchase Management team to ensure that any self-reporting requirements to investors, insurers or guarantors are addressed -Identify and implement industry best practices on tools and information sources to improve quality control & risk monitoring programs -Provide Executive Management of business lines with timely and relevant reporting with actions related to the improvement of credit & operational risk quality -Work closely with internal and outside auditors, providing timely feedback and taking appropriate actions as warranted -Works with Bank Protection management to identify risk factors and trends of fraudulent activity. Interacts and effects change with various managers with respect to coordinating policy and procedure changes related to fraud prevention -Build and retain a leadership team and support staff that has the talent and skills to execute the strategic initiatives of the business. -Establish and implement departmental goals and objectives while maintaining optimum efficiency and cost effectiveness. -Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees with timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employeecareergrowth;developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Perform management duties relating to performance evaluations, promotions,salaryrecommendationsand terminations.
MINIMUM KNOWLEDGE & SKILLS REQUIRED: -Bachelor's Degree in a business related area or equivalent work experience. -Minimum 10 years experience in risk management, banking operations or technology or related business experience, preferred -Minimum 8 years in a management role, preferred. -Work experience supporting the consumer/retail banking & mortgage businesses -Knowledge of third party approval and monitoring techniques, fraud prevention tools and techniques and the use of technology to simplify processes -Knowledge of appraisal guidelines and processes -Excellent project management, analytical, interpersonal, communications and presentation skills WORKING CONDITIONS: .Well-lit and ventilated office environment, light lifting, minimal physical exertion. .Travel up to 25%. .Extensive use of computer and CRT viewing.
Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company has $130 billion in assets, operates 17 affiliates with 1,320 full-service Banking Centers, including 104 Bank Mart® locations, most open seven days a week, inside select grocery stores and 2,586 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Investment Advisors. Fifth Third also has a 25% interest in Vantiv Holding, LLC. Fifth Third is among the largest money managers in the Midwest and, as of December 31, 2013, had $302 billion in assets under care, of which it managed $27 billion for individuals, corporations and not-for-profit organizations.
Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. Minorities / Females / Individuals with Disabilities / Protected Veterans
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