Co-Op Computer Science Major-Junior
UPS, Inc. | Louisville, KY | Posted 9/2/2014
JOB DESCRIPTION

Co-Op (Engineering Major-Junior)


Are you a student looking to launch your Information Technology career?  If so, then UPS is the place for you! 


Once known as a trucking company, UPS is now recognized as a technology company with trucks and is poised for success.  Spending more than $1 billion a year on information technology, UPS provides its customers unparalleled capability in tracking and distribution intelligence.  This technological infrastructure also enables UPS to provide fully integrated Web-enabled, business-to-business solutions. 


UPS Information Services, a leader in information technology, is currently seeking college students to join our team.  If you are a highly motivated college student working on a degree in Computer Science, MIS, Mathematics, or Electrical Engineering, then UPS is a great place for you to start your career.


Job Description:


This Student Co-Op will provide Infrastructure, Application Development and Quality Assurance teams with support services for technology products in various lab environments. He/she provides hardware and software planning, technical advice, and informal training to customers. The selected candidate organizes and coordinates activities for installing, deploying, and upgrading software and hardware.


This position will troubleshoot and restore routine technical service and resolve equipment problems using established processes and procedures. The Student Co-Op will also collaborate with Infrastructure and Application teams to deploy standardized support practices and installation procedures. The detailed responsibilities include but are not limited to:


Coordinates Hardware and Software Installations and Integration 


  • Prepares hardware and software installations and removal to meet client operational needs.

  • Conducts hardware and software tests to correct and document malfunctions.

  • Reports hardware and software installations and removal details.

  • Provides user assistance to resolve escalated issues.

  • Contributes to installation procedures and standards development to establish consistency.


Provides Service Support


  • Receives and completes requests for support to meet customer needs.

  • Responds to requests for support to resolve problems and minimize downtime.


Coordinates Service Delivery


  • Plans, coordinates, and installs moderately-complex systems to provide project support.

  • Initiates support activities for assigned systems to meet project goals.


Builds I. S. Customer Relationships 


  • Interacts with I.S. teams to facilitate problem resolutions.

  • Provides low to moderately-complex technical guidance

  • Assists with customer requirements’ solutions to solve low to moderately-complex problems.

  • Initiates stakeholder communications by telephone and in person to improve service levels.


Primary Skill: Technical Knowledge of Hardware & Software 
 
Additional Skills:  


  • Windows Server Operating Systems  (Server 2012, 2008 and 2003)

  • Windows Workstation Operating Systems (Windows 8, Windows 7)    

  • Technical knowledge of hardware and software - Advanced    

  • Blade Technology – Intermediate   

  • Virtualization Technologies- Intermediate   

  • Citrix - Intermediate

  • Networking – Intermediate

  • Cable Management - Intermediate


Must be able to work 15-20 hours per week during school year and 32-40 hours per week during the summer.

Education:


The desired Co-op (Engineering Major-Junior) must be currently enrolled in a degreed college/university program pursuing a degree in Computer Science, MIS, Mathematics or related discipline. 


JOB REQUIREMENTS

 

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COMPANY OVERVIEW
UPS, Inc.
Living your dreams makes the world work better.

Making the world work better. Faster. Smarter. As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what careers at UPS are all about.

Across the skies, oceans and borders, UPS team members deliver on that promise for billions of customers every day. We offer limitless opportunities in a huge range of career areas, so you’re sure to find roles that suit your dreams and your expertise, along with a lifetime of possibilities.
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