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Who We Are:
At Verizon, our people are busy changing the world—tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, and Education. With an outward focus on our customers and integrity at our core, we're creating technology solutions that help businesses optimize their operations, families connect from anywhere, and whole communities leave smaller, greener footprints. The result? Widespread impact on the way people live, work and play across the entire globe.
That’s why we need the best and the brightest minds to join our team. People like you— determined to push boundaries, drive real change, and help us create a smarter, better future for all.
What We Do:
From secure cloud computing, to Machine-to-Machine communication, to robust omnichannel experiences, we’re spearheading tomorrow’s innovations, today. Our solutions are empowering individuals, businesses, and communities everywhere to unlock their potential and realize the power of technology. That means connecting children to hands-on learning experiences, enabling global businesses to build mobile workforces, and helping municipalities run greener and more efficiently. Simply put: we’re creating a better future. And you can be a part of it.
With our world of career-defining opportunities, you're sure to find the right fit for your expertise and experience. Visit jobsatvzw.com/vzwjobs
to learn more and apply today.
Careers For Everything You Are
Verizon is an Equal Employment/Affirmative Action Employer, M/F/D/V
Customer Service Representative- Verizon Wireless- Rancho Cordova CA
|Job Reference Number
This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.
This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handles own customer escalations and minimizes transfers
Listens and responds appropriately in all customer interactions.
Manage customer relationships by performing the full range of customer service functions.
Uses common courtesy and discretion to achieve customer loyalty.
Empathizes and acknowledges customer to create trust and partnership.
Uses negotiation and problem solving skills to resolve customer concerns.
Utilizes troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance.
Identify and assess customer needs based on interactions.
Troubleshoot and communicate technical answers clearly and concisely.
Takes accountability for and resolves all customer issues and follow up when appropriate.
Customer Loyalty & Growth
Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line).
Utilize tools and resources on every call to make appropriate recommendations to customers.
Offers and educates on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience.
Recognizes bells of churn and responds with effective recommendations.
People and Teamwork
Demonstrates personal commitment to VZW code of conduct and business guidelines in all areas of work.
Adheres to attendance guidelines to ensure successful contribution to team’s goals and performance.
Demonstrates personal commitment to work effectively and become a valuable member of the VZW team.
Flexible and willing to help work on department initiatives as needed.
With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon.
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.
If you have a passion for people, previous customer service experience and preferably an Associate’s Degree or higher, discover how you can build your career with a company that’s building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.
Equal Employment Opportunity
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We are an equal opportunity employer m/f/d/v.
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