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Service Center Supervisor Job
Job Description:

Job Id: 184076
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Sacramento, CA, US

Job Description

The supervisor provides daily supervision to enable the delivery of consistent, high quality, cost effective DC support services in accordance with company policy and applicable laws. 
  • Establishes, maintains, and provides for the development and continuous improvement of services provided.
  • Develops plans to execute strategies to improve processes, implement new technologies and methodologies.
  • Deliver monthly/annual results consistent with the metrics defined in the center’s annual operating budget.
  • A key performance indicator of this role is consistent high approval from both internal and individual customers.
  • Review all DC Support Center operations performance to ensure optimal production is reached.
  • Ensure service goals and expectations of customers are met with optimum quality and service.
  • Provide DC Support Center operational status reports and statistics to the Director as required.
  • The Manager may interface and interact, as appropriate, with third party vendors and service providers that support APG customer service efforts.
  • Jobholder is responsible for performing any other duties as assigned by management.

Leadership Competencies:

  • Exemplifies initiative, achievement, and effectiveness
  • Builds teamwork and collaborative relationships
  • Earns trust and respect
  • Invigorates people and careers

    APG Values:

    • Customer Focus
    • Execution and Results
    • Adaptability and Creativity
    • Prudent Risk
    • Attention to Detail
    • Integrity and Honesty
    • Team Effort
    • Pride



    • 4 years + of Bookkeeping experience.
    • 1 year + supervisory experience, or shows strong capability of supervisory skills.
    • Must be able to coach all Associate levels of employees on Center processes.
    • JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus.
    • Must be able to supervise in a team environment.
    • Must be detail minded.
    • Must be able to problem solve.
    • Must be able to make decisions.
    • Must be able to speak clearly and listen attentively.
    • Must have excellent phone skills.
    • Must have great communication skills.
    • Must have complaint handling skills.
    • Must be self-motivated.
    • Must have clear handwriting skills.
    • Must be capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
    • Must demonstrate professional business etiquette.
    • Must know Internet Explorer/web navigation.
    • Must know PC’s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
    • Must know Outlook.
    • Must know Microsoft Excel (basic formulas and workbook set up).
    • Must know Microsoft Word (including object insertion).
    • Must know office equipment (copying, scanning).
    • Document management systems experience is a plus.

    • HS Diploma or equivalent
    • Bachelor’s degree or equivalent experience a plus, with emphasis in related discipline (business, supply chain, accounting).

    Closing Statement

    In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

    Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

    It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  M/F/V/H J2W:IND CB1 MON

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Job Overview
Base Pay: N/A
Other Pay: N/A
EmployeeType: Full-Time
Industry Type: Automotive - Motor Vehicles - Parts
Required Education: High School
Location: Sacramento, CA (map it!Map it!)
Experience: Not Specified
Manage Others: Not Specified
Required Travel: Not Specified
Ref ID: 184076
About NAPA
NAPA was founded in 1925 to meet America's growing need for an all-encompassing auto parts distribution system. Since then, NAPA has become the industry leader by combining steady growth with consistent expertise from quality people.

More than anything, it is the last part of that equation – our people – that has propelled us to the top of the industry. NAPA's manpower is unrivaled, with 5800 stores, 58 Distribution Centers, 13,000 affiliated NAPA AutoCare repair facilities, 320,000 parts in inventory, and thousands of ASE-Certified Parts Professionals. All of our employees are well trained to possess both auto parts knowledge and superior service skill. By joining NAPA, you will become part of the team that more people depend on to keep their rides, and their lives, running smoothly.

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