The Auditor is responsible for accurately collecting and reconciling revenue from previous day’s work of all site cashiers. The Auditor will be responsible for meeting with managers from the hotel accounting department, working an over / short report provided by the hotel or Contract Manager, Progressive Discipline of other cashiers on property, and working with Account Manager on programs to improve the job. The Auditor also must accomplish many other tasks related to revenue control such as, discount / comp tracking, property access systems, spot audits, training, and cashier support. The Auditor is a model for Lead Cashier and most knowledgeable of the job and surroundings. Must be able to delegate and lead at times when necessary or only one left on property. The Auditor has the same authority as an Assistant Account Manager, should be given the same respect and professional treatment as a Assistant Account Manager. They can direct and request other Cashier’s and GSA’s to perform other duties that help complete tasks at hand.
DUTIES AND RESPONSIBILITIES
§ Maintain pleasant, friendly and professional demeanor with all guests, hotel (or client) staff and co-workers
§ Acknowledge and greet guests immediately while maintaining a professional and friendly demeanor
§ Use guest last name at all times when appropriate
§ Maintain accuracy and composure while under pressure
§ Appropriately use salutation of the day and welcome to hotel (or client)
§ Use Towne Park proper phone etiquette
§ Assist guests with directions and all other inquiries
§ Stand while serving guests
§ Knowledge of hospital, outlets, meeting rooms, amenities, main attractions in the area, parking rates, etc
Systems and Standards
§ Maintain clean, neat work environment including all document retention files and boxes as well as any office space
§ Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the hotel (or client) including the requirement to work weekends.
§ Creating and maintaining all cashier scheduling, and contacting other cashiers to take the place of call – offs.
§ Examines departments activities for compliance with management plans and policies
§ Analyzes data obtained for evidence of deficiencies in controls, duplication of effort, extravagance, fraud, or lack of compliance with laws, government regulations, and management policies and procedures
§ Equipment inspection and review equipment vendor control log book for follow up and pass on to CM daily
§ Inspects gates and equipment for organization and cleanliness
§ Collect all daily paperwork, go over with current cashier, and go over events for the day that will impact revenue
§ Reconcile all daily and overnight tickets; validations and comps and review with appropriate hospital representative.
§ Review all adjustments with appropriate hospital representative.
§ Inventory all tickets, ensure enough on hand, and order strategically for cost effectiveness
§ Updates transition plans as necessary
§ Help with transition of new management (CM, ACM, etc.)
§ Follows all appearance standards as set forth by Towne Park
§ Complete all tasks in a timely manner as instructed by Account Manager
§ Responsibility for training and certifying new cashiers to ensure qualifications in position
§ Execute all Progressive Discipline with cashier staff at the property
§ Required to fix all over / shorts for property in hospital system
§ Will maintain property’s Continuity and S.O.P. Binders
§ Be approachable at all times for new cashiers
§ Complete all required classes for Supervisor Skills at time of appointment to position. Including but not limited to EI’s, You as Supervisor, Leadership, and Improving Employee Performance.
Safety and Risk Management
§ Knowledge of site specific safety and security procedures
§ Practice and train preventative safety procedures as set forth by Towne Park
§ Report all accidents and incidents observed on shift to supervisor immediately
§ Use only equipment trained to use and operates all equipment in a safe manner
§ Aware of all the parking high risk areas for claims prevention
§ Report all potential high risk areas and safety concerns to supervisor
§ Identify and collect revenue for overnight vehicles that have not been charged for parking
§ Collect and reconcile revenue accurately; furnish receipt upon request
§ Accurately categorize tickets for audit purposes
§ Accurately complete shift report
§ Collect claim checks/tickets from all guests prior to issuing keys
§ Must be able to competently operate equipment (i.e., register, gate, credit card machine, etc.)
§ Responsible for maintaining claim checks and guest folio archives
§ Produce guest vehicle key inventory for billing purposes
§ Must be able to retain prior knowledge of daily events and rates to be charged
KNOWLEDGE, SKILLS AND ABILITIES
§ Must be able to speak, read and write standard English language
§ Must be able to read and comprehend simple instructions, short correspondence and memos
§ Must be able to write simple correspondence
§ Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§ Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
§ Must be able to put numbers in numerical sequence
§ Must be able to understand 24 hour and military time systems
§ Clearly understand rates applicable to time passed
§ High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
§ For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
§ Customer service experience preferred
§ Register/Computer experience preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
§ Working flexible schedules and extended hours are sometimes required.
§ Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
§ Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
Towne Park began its history of hospitality service in 1987 with one hotel in Annapolis, Maryland. After two decades of proven service and industry-leading solutions, more than 400 properties across the nation entrust Towne Park with their most valuable assets-their guests and patients.
Since founder and CEO Jerry South officially incorporated Towne Park in 1988, its service-minded associates and results-driven processes have consistently met industry challenges and changes. With strategic acquisitions, the company has grown, adding new markets and service sectors. In 2005, Towne Park acquired MediPark Valet, extending its presence in Texas. In 2008, Towne Park acquired Mile Hi Valet Service, making the company the national leader of hospitality staffing and parking solutions. In 2009, Towne Park acquired Avascend Healthcare Hospitality, launching its enterprise into the healthcare sector. Most recently in 2011, Towne Park acquired Quality Parking Service of Los Angeles, CA expanding our California presence.