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Lead Change Management Consultant
USAA | San Antonio, TX | 6/26/2014
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JOB DESCRIPTION

We are currently seeking talented Lead Change Management Consultant for our San Antonio, TX facility. 

PURPOSE OF JOB
Leads and motivates cross-functional team members in the development and delivery of Change Management solutions. Leads most highly complex initiatives that are strategic in nature and have substantial impact on Enterprise bottom line by coordinating all change deliverables and change resources assigned to the initiative.

JOB DUTIES

  • Team Lead that acquires and applies expert knowledge of the business, its products, and processes.
  • Monitors performance of implemented solutions via quality assurance review and continuously improves implementation capability. Ensures proper remediation is taking place for all change when required.
  • Mentors less experienced team members to assist in their training and development, and serves as team lead for work assignments to appropriate staff resources. Facilitates a monthly forum to clarify or introduce revised/new methodology, tools or processes.
  • Ensures understanding and adoption of common methodology and standards related to change management, communication processes or process improvements.
  • Facilitates and negotiates with most Sr. Leaders to ensure understanding of change strategy and ensure proper delivery and will provide subject matter expertise that may alter change effort.


JOB REQUIREMENTS

  • Bachelors degree or 4+ years of relevant work experience.
  • 8+ years change management, or project management or relevant product line experience.
  • Expert knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
  • Expert knowledge of data analysis tools.
  • Expert knowledge of change management discipline.

*Qualifications may warrant placement in a different job level*

Preferred

  • Change Management Consulting experience.
  • Experience with large-scale change initiatives.
  • Ability to apply business insights to dynamic situations.
  • Experience or certification of an established change management methodology.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Share our pride. Join our mission.

As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #17 in Fortune's 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list's Top 50, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Insurance
Education: 4 Year Degree
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 20196
COMPANY OVERVIEW
USAA

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

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  • Lead Change Management Consultant @ USAA