Primary focus on solution based selling of a full range of Fifth Third banking products and services to existing and potential customers while working on an automated dialer system to initiate outbound calls.
ESSENTIAL DUTIES & RESPONSIBILITIES: * Achieves assigned sales goals while cross selling and referring additional products and services through solution based selling in support of Bancorp marketing campaigns and initiatives. * Using financial needs assessment tools, educates customers about bank products and services as solutions to meet customersÆ immediate and/or future needs. * Achieves phone productivity goals while supporting department service level agreements. * Handles inbound calls as necessary. * Receptive to and incorporates coaching feedback to improve overall sales effectiveness. * Actively participates in personal and team development. * Works closely with other team members and supervisor to accomplish department sales goals. * Provides accurate information to the customer, explains products and policies in a clear, concise manner. * Responds professionally to customer service inquiries and concerns. Follows up with customers in a timely manner. * Suggests improvements and changes to processes and policies to enhance productivity, employee engagement and customer experience. * Accurately enters or confirms customer information. Initiate and/or complete proper request forms to assist customer. * Adherence to Bancorp risk and compliance policies and guidelines. * Performs all other duties as assigned. SUPERVISORY RESPONSIBILITIES: None.
Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company has $130 billion in assets, operates 17 affiliates with 1,320 full-service Banking Centers, including 104 Bank Mart® locations, most open seven days a week, inside select grocery stores and 2,586 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Investment Advisors. Fifth Third also has a 25% interest in Vantiv Holding, LLC. Fifth Third is among the largest money managers in the Midwest and, as of December 31, 2013, had $302 billion in assets under care, of which it managed $27 billion for individuals, corporations and not-for-profit organizations.
Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. Minorities / Females / Individuals with Disabilities / Protected Veterans
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