Branch Manager (HC)
ResCare | Clarksville, TN 37043 (map it!Map it!) | 9/13/2014


  • Accountable to Executive Director for the overall operation of RCHC Branch.  As such, they are expected to meet and exceed financial targets (sales, fees, gross profit, contribution).  Also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client and employee retention, recruiting, and expense management (e.g., workers' compensation and unemployment compensation).  Manage all aspects of branch sales and service operations including:  customer rwelations, reporting requirements to both clients, local market, and corporate.
  • Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and corporate management.  With a strong focus on continuous improvement and customer satisfaction, the Branch Manager proactively and effectively identifies and resolves customer and employee issues.  As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability.  Also, hands on responsibility for management of all aspects of temporary recruitment and selection process for local market including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee (temporary and full-time) workforce morale.


1)  Business Development (50%)

  • Sales/Service:  Following sales and service processes to include managing multiple territories, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, making presentations, documenting customer agreements, closing sales, documenting sales activities in Quickbase system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate, participating in RCHC sales programs/contest/meetings, using RCHC sales tools effectively to include Roadmap, maintaining a thorough understanding of RCHC service and product offerings, capitalizing on labor/business/community issues to grow market share.
  • Sales and Service Management:  Monitoring to ensure sales targets are met including appropriate mix of industries and service lines; leading branch participation in RCHC sales programs/contests/meetings, maintaining awareness of competitors strenghts and weaknesses and RCHC's resulting strategic position, managing territory to ensure efficient sales strategy for the branch.

2)  HR/Employee Development and Recruiting/Retention (25%)

  • People Management:  Evaluates candidates' resumes against position requirements.  Schedule and conduct structured interviews with candidates using interview scripts.  Document information in a timely manner.  Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievement, managing RCHC Quality Management System/ResCare Quality Way initiatives, monitoring and coaching service team to ensure effective unemployment and workers' compensation claim management.
  • Full-Time Employee Activities:  Completing Performance Management Plan, initiating and participating in training including cross-divisional training, attending staff meetings, participating in community service/charity events.

3)  Administration/Finance (20%)

  • Administration Management:  Managing RCHC's Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt.
  • Financial Management:  Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P & L) responsibility) to maximize contribution; developing and executing branch's annual business plan.

4)  Other Duties as Assigned (5%)

  • Duties or reports as assigned by ED and RD.  Addendum added as necessary to list those additional duties.


  • Has knowledge of business development; employment development and recruiting; administration and financial management.  Understands basic financial process. 
  • Has knowledge of all applicable state and federal laws affecting hiring, assignment, termination, etc.  Has knowledge of the industry, trends, application, and use of temporary and contingent staffing.


Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Healthcare - Health Services
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 379753621-40188299658
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Founded in 1974 and headquartered in Louisville, Kentucky, ResCare is a one-of-a-kind human services company where you can find your place helping people from every walk of life reach their highest level of independence.

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