Service Technician- Part Time
PRIMARY OBJECTIVE OF POSITION:
To ensure all products sold by Company are effectively, safely, and promptly serviced and repaired in a manner that will reduce operational costs while making a fair profit for the Company. To perform sales and related activities in the service area in a professional, courteous, reliable and results-oriented manner in order to enhance the image, reputation, growth and profit of the Company and to provide better service to our customers.
MAJOR AREAS OF ACCOUNTABILITY:
Repairs all products sold by the Company that are purchased by customers and brought to the store for repair. Promotes customer relations and satisfaction by completing jobs on schedule or connecting with customers, in a timely manner, to give them updates on issues such as unattainable replacement parts and warranty issues.
Remains informed and certified on all products sold by the Company by improving technical knowledge as needed to perform effectively, demonstrate and explain products to customers to ensure proper and safe operation.
Assists all customers and potential customers in a professional, courteous, reliable, attentive, honest and responsive manner by identifying their needs. Provides knowledgeable assistance, loads and unloads equipment and maintains a high level of service standards by performing work in a manner which consistently achieves a high level of customer satisfaction.
Repairs Company equipment such as trucks, forklifts, compressors and other mechanical devices as needed.
Sources all parts for stock and repairs, orders parts, follows up on backorders and recommends stocking of new product or ‘number on hand’ to maintain an accurate ‘on hand’ inventory of replacement parts and to ensure parts and supplies are readily available to repair customer’s products and better serve the customer.
Uses technical expertise to estimate the cost to repair all equipment that the Company is certified to repair and prepares all related paperwork such as written quotes, invoices and reports in a punctual and complete manner.
Submits all warranty claims through the proper channels and ensures the Company gets reimbursed when available.
Maintains a neat and orderly work environment, including all product displays and works safely and complies with all established safety rules and work practices.
Keeps Hazmat file up to code, per federal guidelines, with proper forms and documentation on file.
Responds to phone calls from customers or potential customers in a courteous and timely manner.
Protects the store against theft or other suspicious activity by immediately reporting suspicious activity to manager on duty.
Participates in all non-commissionable events deemed necessary by the Company such as physical inventories, sales meetings, trade shows and special sales.
Keeps supervisor informed of important information developments, potential problems and related information necessary for effective management.
Performs related work as apparent or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school education or equivalent.
One year of related technical training and two years related work experience in mechanical repair and light industrial products preferred.
High mechanical aptitude as related to light industrial products.
Ability to communicate effectively with customers.
Familiar with the basic use of PC.
Good troubleshooting and diagnostic skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to use hands to handle objects; and talk or hear.
Ability to lift up to 70 pounds.
Frequent bending, twisting, stooping, reaching and lifting.
Required to stand on cement floor for long periods of time.
Specific vision abilities required include close vision and the ability to adjust focus.
SUPERVISION OF OTHERS:
When I graduated from the University of Minnesota-Duluth, I remember being filled with many hopes and dreams. Of course I wanted to be successful, but more importantly, I wanted to feel fulfilled and proud of each of my future endeavors.
In the fall of 1980, I took a risk and realized one of my dreams when I started Northern Tool + Equipment as a part-time mail-order business. Although initially the company was small, I strongly believed in its potential and knew that with perseverance, it would ultimately be successful.
Since that time, Northerns success and growth have been nothing less than remarkable. Year after year, sales from our catalog, Internet and retail stores continue to skyrocket. With an eye to the future, we steadily explore new and exciting territories, planning aggressive expansion into a multitude of new business ventures.
Today, there are more challenging and diverse opportunities available to Northern employees than ever before. Recruiting and developing the best talent in the industry creates a strong team, and we recognize the important role each employee plays in contributing to the success of our company. Ultimately, it is through the personal growth and daily achievements of our employees that the Northern vision will come to life and the company will continue to flourish.
With that in mind, we encourage our over 2000 employees to take risks and think big as they work to accomplish both individual and team goals, and we reward them when they do. After all, I may never have fulfilled my dreams if I hadn't taken a risk in starting Northern more than 30 years ago.
The future holds a wealth of exciting and rewarding possibilities and we invite you to join us in making the most of them. Come grow with us!
Donald L. Kotula
Founder and Chief Executive Officer
Northern Tool + Equipment
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