Competency: To perform the job successfully, an individual should demonstrate the following competencies
Analytical - Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
Technical Skills - Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Remains in constant communication with direct report and other corporate support in all matters concerning the café operations. Bi-lingual Spanish a plus.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication – Provides employee documentations to Restaurant General Manager; writes clearly and informatively; able to read and interpret written information
Change Management - Communicates changes effectively.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Provides recognition for results.
Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision and inspiration to peers and subordinates. Displays passion and optimism.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Solicits and applies customer feedback (internal and external); continually works to improve supervisory skills.
Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; Works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures.
Strategic Thinking – Works closely with Assistant Manager and General Manager to understand the direction of the business.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Strives to increase productivity.
Safety and Security - Observes safety and security procedures.