Senior Teller
M&T Bank    |    Philadelphia, PA    |    8/23/2014
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JOB DESCRIPTION

Job Posting:  Aug 14, 2014, 4:00:26 PM
Unposting Date:  Ongoing
 Retail Banking Division
Senior Teller
37.5 Hours Per Week
Mayfair Branch
Philadelphia, PA
 
The Opportunity
Senior Tellers provide leadership to the Teller team with the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures.
Senior Tellers will receive ongoing training that can transition them to higher-level positions.  They serve as a proactive team member in the M&T Branch system. 
Senior Tellers are the foundation of building customer loyalty through the 'M&T Way'. The 'M&T Way' is defined as:  Creating a memorable customer experience that will make customers want to come back and do business with the bank!  Not leaving things to chance. Being the BEST!
Senior Tellers play an integral role in achieving branch goals.  This is done by: acknowledging each customer as they enter the branch, accurately processing a variety of financial transactions and balancing work daily, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed.  Senior Tellers demonstrate the 'M&T Way' with every customer engagement. 
 
Customer Experience
Support the bank's guidelines for delivering the 'M&T Way' customer experience.  Maintain a professional manner to build customer confidence and trust.  Take ownership of error resolution including resolving routine customer problems and referring more complex issues to the next level supervisor or platform.  Follow-up with issues and handle situations escalated by a Teller.
 
Operational Excellence
Accurately and efficiently process a variety of Retail and Commercial transactions.  Verify endorsements, place holds and disburse cash.  Issue receipts for transactions processed and balance daily work.  Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation.  Possess and maintain thorough knowledge of procedures required for ATM settlement, Canadian currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment.  Input ABS figures and input information into the CTR system.  Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. 
 
Relationship Banking
Achieve personal referral goals by proactively identifying referral opportunities utilizing the fundamentals of the 'M&T Way' sales process.  Identify customer needs and present all appropriate options.  Actively participate in Branch Sales Promotions.
 
Leadership
Provide guidance and training to new tellers. Ensure proper handling and tracking of qualified Teller referrals. Based on branch size and/or complexity, serve as either:  Customer Experience 'Teller in Charge' or Operations 'Teller in Charge'.
 
Employee Engagement
Positively demonstrate teamwork by proactively assisting other branch colleagues.  Actively participate and contribute during Branch Team meetings.  Lead sections of Branch Team meetings.
 
Experience required for this position
• High school diploma or equivalent (GED).
• Excellent communication and interpersonal skills.
• One year previous Teller experience, particularly strong in branch operations and customer service.
• Completion of all training classes provided for tellers.
• Proven customer relations and referral track record.
• Well organized individual with time management and prioritization skills.
• Required to interact with customers in an open face to face work environment.
Ideal candidate will have Bi-lingual/Spanish skills.
 
Physical Requirements
Will include standing for long periods of time, prolonged use of your hands and fingers, light to heavy lifting (5lbs to 30 lbs) and being able to read fine print. 
As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you'll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.
 
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


"M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer for Minorities/Females/Individuals with Disabilities/Veteran Status”
JOB REQUIREMENTS

 
JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Banking - Financial Services
Education: High School
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 3CVSY
Not ready to apply? Join our
COMPANY OVERVIEW
The M&T Bank Vision.

To become a visibly successful organization admired for high quality innovative financial products offered by diverse, team-oriented, dedicated, and well-respected employees. Our customers will actively seek us out as their preferred partner in achieving their financial goals. In essence, we will become "all the bank" our customers will ever need.

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