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Health Care




Healthcare - Health Services


4 Year Degree

Not Specified

Not Specified

Voice Team Supervisor

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Job Description

Nemours is seeking a Voice Team Supervisor to join our team in Jacksonville, FL or Orlando, FL.

As one of the nation’s leading pediatric healthcare systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

At Nemours, each Associate plays a vital role in supporting the delivery of world-class pediatric care to the children we serve. The team based at our home office in Jacksonville, Fla. provides essential administrative, financial and technical support to Nemours operations across all locations.

The Voice Team Supervisor position provides a technical leadership and supervisory role.   Additional responsibilities include developing and managing all enterprise phone system and related hardware.  This position will assist with the implementation of voice services that will be used to support the enterprise and its satellite offices.   A technical knowledge of networks is required to facilitate the planning, designing, evaluating, selecting, and upgrading system code.

This position will be responsible for identifying, planning, and executing voice team related projects as well as the effective use of the enterprise’s communication systems.   Included in this role is the responsibility for managing all aspects of the voice team, including hiring, performance evaluations, daily task scheduling, and providing personnel feedback as necessary.

1.        Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.

2.        Proactively monitor and analyze system resources to ensure optimal performance and develop plans to accommodate capacity for future growth.

3.        Develop and manage project plans incorporating resource estimates (time, cost, etc), assignments, and documentation (PDD).

4.        Ensure Service Desk tickets assigned to the team are resolved in a manner consistent with service level guidelines and Nemours customer service expectations.

5.        Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.

6.        Advise management on technological aspects of the position, evaluate vendor products and make recommendations on product/service selection and current system upgrades

7.        Provide leadership and guidance in the allocation of department resources (staff, materials, budget, etc).

8.        Assign team members to various tasks and direct their activities. 

9.        Evaluate performance of data and video team members.

Job Requirements

A Bachelor's degree or equivalent experience is required. Five years experoence is required.  This position can be located in either Jacksonville, FL or Orlando, FL.

Additional requirements:

1.        Excellent team, interpersonal and communication skills

2.        Clear, analytical thinking and problem solving ability

3.        Detail oriented

4.        Strong organizational skills

5.        Planning skills and ability to prioritize

6.        Ability to handle problems in a calm and responsive manner

7.        Decision making ability

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more.  As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings.

Don't miss important health care news and updates from Nemours. Connect with us:

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Nemours is an equal opportunity employer.

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Nemours is committed to improving the health of children. As a non-profit children's health organization, we consider the health of every child to be a sacred trust.

Through family-centered care in our children's hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.

Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.

Today, through our children's hospitals and health system, we directly care for 250,000 children annually in the Delaware Valley and Florida, including families who travel from across the country and across the world to see our specialists — treating every child as we would our own.

We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level and to lead the way in prevention, intervention, education and research.

Nemours is growing to better serve the children and families in our care. We have 1.1 million square-feet of space currently devoted to providing children's health care or under construction, all designed with significant input and advice from our patients and families.

Nemours/Alfred I. duPont Hospital for Children is located in Wilmington. We provide specialty pediatric care to children and their families at our clinics throughout the Delaware Valley. Our health prevention efforts are located in Newark.

We offer specialty care clinics for children in Egg Harbor Township, Voorhees and Vineland.

We provide specialty pediatric care in clinics throughout Pennsylvania, including Philadelphia, Lancaster, Newtown Square and Collegeville. Also, we provide pediatric primary care in Lankenau and Philadelphia.

Nemours Children's Hospital is located in Orlando. Also, we extend our specialty pediatric care to children and their families at our clinics throughout the Orlando area and in Jacksonville and Pensacola.

Advocacy & Child Health Policy
The Nemours' National Office of Policy and Prevention works to promote policies and practices to improve the health and well-being of children nationwide and to promote prevention at Nemours.

Setting Higher Standards in Children's Health Care

Every parent wants the best for their child. We work hard to provide excellent care for kids — and people are noticing. Keeping our promise to do whatever it takes has earned Nemours a place among the most respected pediatric health care systems in the nation.

Pediatric Patient Care

  • Named one of the best children’s hospitals in the nation by U.S. News & World Report, Nemurs/Alfred I. duPont Hospital for Children is ranked in all 10 surveyed specialties including: cancer, cardiology and heart surgery, diabetes and endocrinology, gastroenterology, neonatology, nephrology, neurology and neurosurgery, orthopedics, pulmonology, and urology.
  • 164 Nemours physicians are ranked among the Best Doctors in America® for 2014-2015 by Best Doctors®, Inc.
  • Our family-centered care ranks in the top 20 percent in key patient satisfaction areas
  • Nemours/Alfred I. duPont Hospital for Children nursing program granted Magnet status 2012, by the American Nurses Credentialing Center (ANCC), in recognition for its professional

Quality & Safety

  • Nemours/Alfred I. duPont Hospital for Children was awarded the Elite Distinction as one of 12 Leapfrog Group's Top Children's Hospitals in the country in 2012, recognizing exceptional quality and patient safety.
  • Excellent quality and safety outcomes, including hospital readmissions for asthma, patient survival rates and surgical infection prevention

Health Information & Technology

  • Advanced Electronic Health Record (EHR) technology that works seamlessly across multiple locations
  • Among the "Most Wired" hospitals and health systems in the U.S. Hospitals and Health Networks magazine, 2013
  • HIMSS Davies Organizational Award of Excellence from the Healthcare Information and Management Systems Society (HIMSS)
  • Nemours Center for Children's Health Media, creator of — the No. 1 most-visited website devoted to children's health

Associate Satisfaction

  • Our Delaware locations were named among America’s 150 Top Workplaces by WorkplaceDynamics, LLP, through a national survey of Nemours Associates.

Nemours offers all Associates a competitive benefits program that allows them to choose a combination of benefits to meet their personal needs.

Nemours offers comprehensive health coverage (medical, prescription and dental) for Associates and their families (also same-sex domestic partners), including our unique pediatric health plan "Bridge to a Healthy Future."

Associates who work 30 hours or more per week pay only a small portion of the monthly premium for health benefits. Associates who work less than 30 hours per week are eligible for benefits, but pay a larger portion of premiums. Life insurance (basic life and AD&D) coverage is paid by Nemours.

Learn more about Nemours benefits »

A Nemours career means working and learning alongside some of the most respected health care professionals in the industry. The outstanding quality of our health care for children is dependent upon and strengthened by the diversity of our Associates.

Regardless of race, color, religion, sex, national origin, age, disability, veteran status or other protected status, Nemours affords equal opportunity to all qualified Associates and applicants for employment. We stand together in our dedication to the health and well-being of all children, embracing their diversity as well.

Our Office of Health Equity & Inclusion embraces Nemours and community partnerships to build a culturally competent and diverse workforce.

This commitment includes the following:

  • Providing ongoing mandatory cultural competency training for leadership, administration, physician and nursing staff and other Associates, and monitoring cultural competency of the entire organization and patient care units.
  • Engaging diverse community groups and businesses through community outreach and participation in community events.
  • Facilitating the mentoring, recruitment, hiring and retention of a diverse workforce that reflects the communities we serve.

As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings.

For more information or to search all of our current job openings please visit our website: »

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