Customer Service Representative
Job Description

COMPANY INFORMATION: 

Did you ever want to work in aviation but didn’t know how to break into the industry?  Do you like working in a fast-paced environment around some of the most incredible professionals in the industry?  Did you ever wish that you could work for a company where you could grow your career?  If so, Atlantic Aviation just may be the employer for you!

Headquartered in Plano, Texas, Atlantic Aviation operates the country's largest premier network of fixed base operations (FBO). With over 65 FBOs in 30 states, Atlantic provides a wide range of aircraft ground handling services including fueling and line services, ground transportation, catering, hangar, and ramp space. Our dynamic growth and outstanding customer service continue to set us apart in the aviation industry.  Customer satisfaction remains at the forefront at every location.  All our associates receive extensive professional training, so customers can be assured of the same high level of service, no matter which Atlantic facility they choose.


DESCRIPTION:
 

We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Representative (CSR) at our facility in San Jose, CA at the Mineta San Jose International Airport (SJC).  Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft.  Our CSRs provide the customer service support for these aircraft.  Some examples include:

  • Providing customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met

You will often be the first point of contact for clientele arriving at our facility.  You will get the opportunity to interact with many large corporations’ flight departments and high profile clients.  Customer service is of the highest priority, as well as professional and safe service.

We are proud to be an EEO/AA employer

We maintain a drug-free workplace and perform pre-employment substance testing.



Job Requirements

REQUIREMENTS:

Customer service/hospitality experience is required.  Experience in the aviation industry is very much desired but not a requirement.  Atlantic Aviation has a thorough training program to ensure that all of our employees meet and exceed the highest levels of safety and customer service.  Prospective applicants need a strong sense of safety and customer service to apply. Flexibility with your schedule is a must as we operate 24 hours a day.  As a minimum requirement, each applicant posses the following:

  • High school diploma or GED certificate
  • Be at least 18 years of age
  • A valid state drivers license and meet the company's insurability requirements

Atlantic Aviation offers competitive pay and a very comprehensive benefits package including medical, dental, vision, flexible spending accounts and 401k with matching!  Atlantic Aviation also provides employees with company paid benefits including life insurance, health and wellness programs, short and long term disability.

Atlantic Aviation…take off into your future!


Company Overview

Are you looking for a new career opportunity in the aviation industry? Do you want to be part of a fun company culture with opportunities to advance from within? Apply to join our crew today, and find out how much more rewarding a career with Atlantic Aviation can be.

Providing everything from basic FBO services to a wide range of aviation services requires commitment, pride, and of course the “Atlantic Attitude” that sets us apart from the rest. As the largest fixed-base operator in the country, we offer premier services, including state-of-the-art facilities and a generous rewards program that keeps our loyal customers coming back. Going the extra mile to keep our customers satisfied is our number one priority.

Take a look at our current opportunities, and apply to become one of our biggest assets - a valued employee.


Report this job


Not Ready To Apply?

  • Apply Now
  • Customer Service Representative @ Atlantic Aviation