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Bodily Injury Adjuster Professionals
USAA | Phoenix, AZ | 7/7/2014
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We are currently seeking talented Bodily Injury Adjuster Professionals for our Phoenix, AZ facility.


Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to members.


  • Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.
  • Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay.
  • Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.
  • Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
  • Partners and/or directs vendors and internal business partners to facilitate claims resolution.
  • Contributes to business goals, performance metrics and effectively uses tools & technology.
  • Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs.


  • High School Diploma (or GED).
  • 2+ years Auto Liability adjusting experience to include 1+ year of auto bodily injury claims. (Bodily injury claims include treat/release, first call settlements, soft tissue injuries and/or 1st party medical claims.)
  • Comprehensive knowledge of auto claims contracts.
  • Computer literate in a Windows operating environment.
  • Strong investigation, evaluation and negotiation skills.
  • Acquisition & maintenance of insurance adjusters license within designated number of attempts.


  • College Degree or Insurance Designation.
  • 2+ years auto bodily injury adjusting experience.
  • Strong communication, organizational, analytical, customer service and computer skills.
  • Adept at handling claims in a paperless environment.
  • Experience with teamwork and collaboration.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.


Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Insurance
Education: High School
Experience: At least 2 year(s)
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 19221

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

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