Retail Customer Service Representative
Acceptance Auto Insurance | Nashville, TN | Posted 8/20/2014


Acceptance Auto Insurance is a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. We currently write non-standard personal automobile insurance in 12 states and are licensed as an insurer in 13 additional states. Our Corporate Headquarters are located in Nashville, TN with Claims Offices located in Nashville, TN, Chicago, IL and Tampa, FL. As of January 1, 2014, we leased and operated over 350 retail locations, staffed by employee-agents. Our employee-agents exclusively sell insurance products either underwritten or serviced by us.

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.

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Position Summary:

As a Customer Service Representative, you will serve as a direct point of contact that handles all customer interaction received by telephone, face to face, email, fax or mail in the retail locations. 

  • Answers the telephone in a prompt and courteous manner.
  • Provides quotations, pricing, required information, and directions to both customers and prospects.
  • Ensure documents are completed accurately and scanned into the system and properly filed.
  • Perform outside marketing activities to generate sales.
  • Assist sales agent with covering the retail office when the agent is performing outside marketing.
  • Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained.
  • Conduct daily customer follow-up calls and receive customer payments.
  • Report any and all out of line conditions affecting customer satisfaction.
  • Assist in the daily cleaning/maintenance of the location.
  • Contributes to the team effort by accomplishing related results as needed.
  • Performs other duties as assigned by management.


  • An insurance license is required in order to work in this position.  Acceptance Insurance pays 100% of the cost to obtain your license upon joining the company.
  • Must have excellent communications skills.
  • Must be professional and have excellent customer service and interpersonal skills.
  • Self-motivated and dependable.
  • Strong computer skills.



Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Insurance
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 2014-4519

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Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN Acceptance markets iys services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 360 retail locations in 12 states.

At Acceptance, we're committed to delivering value to our customers in every possible way: lower costs, products you need, better service, and neighborhood locations. Our people work hard to help you get-and stay-insured. We know that auto insurance is a necessity for people who work for a living, and who need to drive feeling safe and protected. "Acceptance Means Value" isn't just a slogan, it's a fact.'s Advice

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