Starbucks Coffee Company
Job Title
director regional operations - San Jose/South Bay, CA
San Jose, CA (map it!Map it!)
Job Category
Restaurant – Food Service
Job Industry
Quick Service or
Fast Food Restaurant
Reference Code

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director regional operations - San Jose/South Bay, CA

Job Description

Job Summary and Mission

This job contributes to Starbucks success by leading store operations within an assigned region and managing a team of district managers to create and maintain the Starbucks Experience for our customers and partners. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
  • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of Company programs, procedures, methods and practices to promote Starbucks key messages and achieve a competitive advantage.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
  • Directs and continuously improves store operations within the region to meet company objectives for operational excellence. Identifies, plans and executes areas for improvement to ensure consistent legendary service to customers.
  • Plans and executes strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts store budgets.
  • Plans and implements regional and zone initiatives to support Starbucks business objectives.
  • Plans and manages business unit/department processes and practices to ensure that programs are aligned with company business goals and objectives.
  • Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
Business Requirements - Providing functional expertise and executing functional responsibilities:
  • Collaborates with regional distributive services and functional teams to support store operations and to execute regional and zone initiatives.
  • Participates in cross-functional teams to enhance the service experience for Starbucks customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
  • Challenges and inspires partners to achieve business results.
  • Conducts and ensures the completion of performance reviews.
  • Ensures partners adhere to legal and operational compliance requirements.
  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
  • Participates in succession planning activities to support regional and zone growth.
  • Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
  • Utilizes various performance and talent development methods to meet the needs of the individual partners, and the objectives of the business unit/department(s).

Job Requirements
Summary of Experience

  • Progressive experience managing in multi-unit retail, restaurant or service organizations (5 years)
  • Product development (3 years)
  • Financial analysis and profit and loss responsibility
  • Marketing or market development
  • Progressively responsible retail experience

Required Knowledge, Skills and Abilities
  • Ability to communicate clearly and concisely, both orally and in writing
  • Planning and organizational project management skills
  • Ability to apply sound business principles and practices to project management and change management processes
  • Basic skills in Microsoft Word, Excel and PowerPoint

Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

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  • director regional operations - San Jose/South Bay, CA @ Starbucks Coffee Company

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