NFL Command Center Lead, Technical
As a member of the Zebra Sports Operations & Support Team, the successful candidate will provide remote support for Zebra’s player tracking system and be responsible for monitoring Data Quality and Client Delivery. The system uses wireless location technology to track the movement of athletes during pre-season, regular season, and post-season football games. The Command Center Lead Tech will be an integral part of the facility that is both a critical component of the Solution delivery chain as well as the central “showpiece” for highlighting Zebra’s efforts in Sports to external clients, etc.
The Command Center Lead Tech reports to the Command Center Manager, and will be a senior member of the Zebra Game Operations team, based at the Command Center in San Jose, CA. The primary objective will be supporting Gameday Operations resources in place at the 31 NFL Venues before, during and after events. The Command Center will monitor system performance in all venues simultaneously, provide tech support through traditional communication tools (Phone, IM, etc) and direct remote support (VPN) under high-pressure timelines tied to event readiness.
The CC Lead Tech will ultimately be responsible for signing off on the “Data Quality” collected from each game/venue and delivered to the client, including utilizing Data Evaluation and Auditing tools and completing reviews in a timely manner. This will include logging and presenting software bugs from the CC and the Gameday Operations team for review by the software team, as well as inputting requests for Data quality improvement.
- The CC Lead Tech will work with Zebra’s QA and Software Development teams to log, prioritize and address bugs and issues.
The CC team will also provide support to the Zebra software deployment and QA teams by monitoring the health and progress of software deployments to the field.
The candidate must possess strong troubleshooting and communication skills. The position requires responsiveness when issues are encountered, ability to work effectively under pressure, flexibility to work non-traditional hours based on when games are played, and proficiency in network, server, and wireless communications concepts based on practical experiences.
Experience working in Sports and/or Entertainment environments (required)
7+ Years of Technical work experience preferred, including hands-on exposure to hardware configuration, software implementation and evaluation, support of live product/solution delivery (required)
Facility management experience (preferred)
Previous experience in Customer Support/Command Center work (required)Strong customer relations skills (required)
Excellent verbal and written communications skills, including communication ideas easily and effectively to diverse audiences (required)
Problem analysis and resolution skills (required)Excellent critical thinking skills (required)
Experience in football operations, sporting event operations (required)
Familiarity with general application server administration and Client-Server environments (preferred)
Knowledge and awareness of operating systems and server technology (OS Microsoft, Linux) and Databases (MS SQL, Oracle etc).
Experience with wireless broadcast systems, Active RFID, RTLS systems, wireless systems or related technology (preferred)
Experience deploying and/or supporting networks (preferred)
General football knowledge: NFL teams, game rules, players, stats (required).
Formations, history, etc (preferred)
A global leader respected for innovation and reliability, Zebra provides enabling technologies that allow customers to take smarter actions.
Zebra's extensive portfolio of barcode, receipt, kiosk and RFID printers and supplies, as well as real-time location solutions give a digital voice to assets, people and transactions that provides greater visibility into mission-critical information.