Robert Half Technology - IT Support Technician
With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Robert Half once again was named to FORTUNE® magazine’s list of “World's Most Admired Companies.” (March 17, 2014). For additional information on how Robert Half Technology can support your job search visit us at

IT Support Technician
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Job Overview
Company: Robert Half Technology
Location: Cincinnati, OH (map it!Map it!)
Base Pay: N/A
Employee Type: Full-Time
Industry: Computer Hardware
Computer Software
Manages Others: Not Specified
Job Type: Engineering
Information Technology
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified
Contact: Recruiter
Phone: 513-621-6890
Email: Send Email Now
Fax: 513-621-3070
Ref ID: 03320-130175
Job Description
Ref ID: 03320-130175

Classification: Desktop Support

Compensation: DOE

Robert Half Technology is searching for an IT Support Technician for a client for a 6 month contract to hire. Looking for an IT tech who can provide IT support for hardware and software to multiple locations of the company and its clients which include office space and mobile users. Identifies, researches, and resolves technical problems unattended or with little supervision. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problems to ensure a timely resolution. Interacts with other levels of support to resolve issues within the Service Level Agreement (SLA), escalates when there is risk of exceeding the allotted time, and communicates with the internal customers about their support requests. Recommends upgrades, patches, and new applications and equipment to meet the business needs of end-users. Maintains standardization of IT solutions for office computing, mobile computing, and high-end workstation environments, with a stewardship attitude towards elimination of not acceptable approaches to end-user computing. Creates, hands out as needed, and maintains updated documentation for end-users. Assists with onboarding new hires, and provides technology refreshers to more senior users. Will occasionally lead small projects, e.g. upgrade or convert software tools, or introduce new support tools. Responsibilities include Logs and responds to incidents, events, and request via phone mail or in person, providing level 1 IT support to users Prepares new computers and printers, installs new software, and applies updates to existing software. Migrates user accounts and data to new computers. Performs diagnostic tests within a complex integrated environment including multivendor software and within a segmented network. Reports malfunctioning equipment, and makes arrangements for repair. Adheres to the escalation guidelines as defined or outlined by senior management, timely reports all unresolved issues to senior management. Delivers maintenance schedules for the hardware, software, and IT systems under responsibility, according to company and IT department processes and procedures. Provides predefined reports related to IT support operations. Prepares end-user documentation for desktop-based systems, and one-point How To lessons. May be involved with backup and restoration activities for systems and content, e.g. desktop backups to the network, or hard drive recovery. Performs miscellaneous job-related duties as assigned. Regular attendance is required. Must be willing to work on weekends, on holidays, or a different shift if required by Formal training and Microsoft certifications in relevant areas are a big plus: MTA/MCSA for Windows 7/8, MOS, MCITP, MCSE Desktop Infrastructure. Required experience: Minimum five years of experience in IT, with hands-on experience in troubleshooting hardware and software solutions. Experience as IT support technician for organizations of at least 1,000 end-users, operating multi-site, geographically disperse, and with a high percentage of mobile workforce. Interfacing with multiple levels of an IT support organization, and with exposure to multiple levels of management on a daily basis. In-depth experience for several years with HelpDesk ticketing systems: heavy daily use, installation and upgrades, configuration for multiple support teams and ticket queues. In-depth experience with installing and troubleshooting Microsoft Windows (2000 Desktop, XP, 7), and Microsoft Office as far back as version 2007. Familiarity with remote support tools such as Microsofts Remote Desktop CompTia A+, Network+, Security+ certifications are a plus. Cisco certifications like CCENT, CCDA, CCNP, CCNA Routing a
Job Requirements
Intermediate DHCP/DNS, Intermediate Windows XP, Intermediate Windows Server 2008, Intermediate Windows 2000 Professional, Intermediate TCP/IP.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package. Robert Half Technology is an Equal Opportunity Employer. In 2014, our company once again was named to FORTUNE® magazine's list of 'World's Most Admired Companies.' (March 17, 2014). Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Top reasons to work with Robert Half Technology:
  1. Each week we reach out to thousands of hiring managers to find the best career opportunities for our technology professionals.

  2. Nine out of 10 of our customers tell us they would recommend Robert Half Technology to their colleagues.

  3. Microsoft, Oracle, HDI and the Association of IT Professionals have all recognized us as the leading provider of technology talent.

  4. We offer free and immediate training to help you advance, including more than 8,000 technical and business training courses and over 10,000 online reference books.

Robert Half Technology is an Equal Opportunity Employer
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