Canon USA

Site Manager - Copy



JOB DESCRIPTION


We are seeking an experienced Site Manager to manage copy center employees at our prestigious client's site. 

Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 

If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

The successful candidate will be responsible for all on-site business activities for the site.  They will ensure compliance with established standards and policies for the operation, manage and develop site personnel, meet site financial goals, formulate a partnership with the client and achieve a high level of customer satisfaction. Specific job duties will include but not be limited to the following:

Production & Workflow

  • Monitor and ensure compliance with established workflow processes and procedures
  • Manage job scheduling to ensure on- time completion of jobs and other critical production and fulfillment deadlines.
  • Oversee efficient and economical utilization of equipment, materials and labor.
  • Proactively pursue the development of standard practices and update site procedures accordingly.
  • • Communicate work volumes and production workflow in daily staff "huddle" meetings.

Client Relations

  • Act as primary on-site CBS contact for customer
  • Maintain targeted levels of customer satisfaction
  • Develop excellent customer relationships via formal and informal meetings
  • Solicit customer feedback and ideas for service improvement

Supervision & Employee Relations

  • Monitor and ensure staff compliance with established processes and procedures.
  • Train, motivate, develop and manage site personnel for performance improvement.
  • Set developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.
  • Oversee employee training and staff development. Ensure participation in designated classes. 
  • Keep staff updated with all site and CBS information.

Equipment Knowledge & Care 

  • Establish a working familiarity with equipment capabilities; maintain all equipment to manufacturers specifications.
  • Keep abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration & Reporting

  • Maintain targeted levels of profitability
  • Manage and control inventory and assets
  • Manage the processing of payroll information for site employees
  • Manage on-site payables and purchase orders
  • Manage and maintain site business records

Other

  • Grow existing business and develop new business opportunities within customer location with the support of the sales executive.
  • Manage vendors utilized by site and correspond with client as required.




JOB REQUIREMENTS



Qualifications should include a bachelor's degree and/or 3 to 5 years experience managing customer locations, experience with previous P and L responsibility, customer service, and the ability to multi-task, excellent communication skills, prior management/supervisory experience, strong interpersonal skills, ability to move paper and lift packages, and experience in Facilities Management support services.

Canon Solutions America, Inc. is an Affirmative Action Equal Opportunity Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, national origin, age, status as a qualified individual with disability, status as a protected veteran, or any other characteristics protected by law.

EOE Minorities/Females/Individuals with Disability/Protected Veterans


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Canon U.S.A., Inc., headquartered in Melville, New York, is a leader in professional business, consumer and industrial imaging equipment and information systems. Our extensive product line and digital solutions enable businesses and consumers worldwide to capture, store, and distribute information. Canon products include color and black-and-white copiers, printers, image filing systems, facsimile machines, cameras and lenses, camcorders, healthcare technologies, semiconductor, broadcast, encoders/optoelectric components and optical equipment, flatbed scanners, and other specialized industrial products. The Company is listed by Fortune as one of the "World's Most Admired Companies" and is on the Business Week's list of "100 Best Global Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100% U.S.-based consumer service and support for all products.



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  • Company:Canon Solutions America
  • Contact:Not Available
  • Location:Wellesley, MA 02482 (map it!Map it!)
  • Base Pay:N/A
  • Employee Type:Full-Time
  • Industry:Office Supplies - Equipment
    Other Great Industries
  • Manages Others:Not Specified
  • Job Type:Customer Service
    General Business
    Management
  • Req'd Education:Not Specified
  • Req'd Experience:Not Specified

Canon's founding mission was to build a company that created high-quality cameras. Canon realized this dream in 1936 when it released the Hansa Canon, the first 35mm focal-plane shutter camera. During the ensuing 60 years, our technological strengths have helped us to also become a leading digital imaging and networking company and a dominant force in personal and office printers, copiers, controllers and fax machines. We also have applied our innovative skills in environmental technologies, as well as medical, semiconductor, and broadcasting equipment. We will continue to develop innovative technologies as a means of bettering the world we live in — redefining the workplace and enhancing lifestyles.

Innovation has been a key ingredient in Canon's success throughout our history. We are one of the most prolific inventors of consumer and professional imaging solutions. Canon ranked #3 worldwide among all companies issued U.S. patents in 2004. For the last 20 years, Canon has maintained a global ranking in the top five, with a total of 26,528 U.S. patents granted in our almost 70-year corporate history. Canon Inc. consistently devotes approximately 10% of its net sales to R&D investment each year. Our R&D divisions in Japan and nine R&D facilities throughout the world are dedicated to developing custom products and solutions for customers worldwide.

Some products developed from Canon R&D and patented technology include the laser beam print engine, Bubble Jet Printing systems, plain-paper copying devices, eye-control focus systems for cameras and camcorders, and optical image stabilization for video cameras, broadcast lenses, and binoculars. Whatever the product, our emphasis on quality as well as original technologies has earned us the trust of customers around the world.

  • Canon U.S.A.: Offers an extensive line of consumer, business-to-business, and industrial digital imaging solutions.
  • Founded: New York Branch was established in 1955 and formally incorporated as Canon U.S.A., Inc. in 1965.
  • Corporate headquarters: Lake Success, New York
  • President and Chief Executive Officer: Joe Adachi
  • Leader in: Professional business and consumer imaging equipment and information systems.
  • Products include: color and black-and-white copiers, printers, image filing systems, facsimile machines, cameras and lenses, camcorders, semiconductor, broadcast, encoders/optoelectric components and optical equipment, eyecare and digital radiography systems, flatbed scanners, and other specialized industrial products.
  • Sales and Support Offices: More than 21 offices throughout the Americas

Canon is proud of its long and unwavering tradition of protecting and preserving our most precious of resources — the world we share. We work to harmonize environmental commitment and economic interests in all our business activities. We believe this balance is essential to sustain prosperity for future generations.

This is not new thinking at Canon. As a global organization, we at Canon understand our responsibility for the impact we make on society and the environment. That is why, from our founding, Canon's corporate philosophy has been kyosei — which we define as "all people, regardless of race, religion, or culture, harmoniously living and working together into the future."

At all of our office locations, and throughout our manufacturing and sales operations, Canon maintains a deep commitment to social and environmental responsibility. This determination to live and work together for the common good — Canon kyosei — permeates everything we do: from research and development, to product manufacturing, marketing, sales and distribution.

At Canon, we believe every manufacturer has a responsibility to ensure its operations and practices are environmentally sound. We apply this standard for environmental respect to every stage of our operations. At every step, we make energy and resource conservation and the elimination of hazardous substances our most important goals. That is why Canon is recognized for producing some of the worlds most energy efficient products.

Kyosei also drives our commitment to establishing good relations not only with our customers, but also with the communities in which we operate.

Our dedication to kyosei guides our tradition of commitment to protect and preserve our most precious of resources — the world we share, the communities we serve, and the lives we touch. We do this through environmental, conservation, recycling and sustainability initiatives. We also practice kyosei through social and educational programs on behalf of young people and those in need.

This is our corporate philosophy, and it unites all Canon companies and employees together in contributing to the prosperity of humanity and the protection of the world we share.

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