Desktop Administrator - Level 2
Franklin Energy Services    •    Milwaukee, WI    •    Posted: 7/15/2014
JOB DESCRIPTION


Desktop Administrator - Level 2

This position is responsible for helping meet the business needs of the company by providing technical and administrative support for the company’s desktops and laptop computers. 
  
  • Provide assistance, implementation, and maintenance for the company’s desktops and laptops
  • Purchase, set up and deploy new desktop and laptop computers
  • Configure SCCM to deploy software and OS’s
  • Update images and critical software regularly
  • Work with Help Desk to resolve level 2 issues
  • Maintain and report auto-generated inventory list to finance
  • Work with IT infrastructure to ensure desktop security at network level
  • Manage inbound technical calls and emails
  • Provide an accurate record of each call in ticket tracking software
  • Follow escalation procedures
  • Monitor open issues to ensure business expectations are met

JOB REQUIREMENTS


Desktop Administrator - Level 2

JOB SNAPSHOT
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Energy - Utilities - Gas - Electric
Consulting
Environmental
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 9647981
COMPANY OVERVIEW

Franklin Energy Services
Franklin Energy Services is one of the largest and most experienced energy efficiency program management companies in the U.S. Since 1994, we have been delivering results for our utility clients and their customers through sound program implementation practices. As an unbiased third party implementer that does not sell services or products to end-use customers, Franklin Energy engages local market allies in program delivery to complete projects in a competent, cost effective manner. Learn More

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