Hosptial Shuttle II Driver - Mercy Medical Center - Baltimore, MD
JOB DESCRIPTION



JOB SUMMARY


The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices.  He/She is also responsible for assisting guests with luggage (when applicable) including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
 
 



DUTIES AND RESPONSIBILITIES


Guest Service
§  Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers
§  Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor
§  Use guest last name at all times when appropriate
§  Maintains accuracy and composure while under pressure
§  Appropriately uses salutation of the day and welcome to property
§  Shuttles guests to appropriate places that are approved by manager and the client contact
§  Must be able to learn and remember pick-up and destination points
§  Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc
§  Protects guest confidentiality in accordance with HIPPA requirements
§  Maintains the security of client financial and identifying information
§  May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance
§  Checks wheelchairs for safe operation prior to each use and must clean wheelchairs after each use
§  Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts
 
Systems and Standards
§  Completes all tasks in a timely manner as instructed by manager
§  Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
§  Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to business and staffing needs
§  Executes all terms and conditions as set forth in Towne Park’s employee handbook
§  Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled on an ongoing basis
§  Keeps interior of vehicle neat and orderly
§  Accurately completes the driver’s trip sheet/ vehicle movement log book for each shift with information including name, vehicle, number of passengers, pick-up and drop-off times, mileage, destinations, etc.
§  Completes pre-inspection of vehicle check list daily
§  Follows all Towne Park standards and regulations
 
Safety and Risk Management
§  May operate a vehicle that seats up to fifteen people, including driver
§  Must be able to safely and efficiently operate the designated passenger vehicle
§  Practices preventative safety procedures as set forth by Towne Park
§  Reports all accidents and incidents observed on shift to manager immediately
§  Uses only equipment trained to use and operates all equipment in a safe manner
§  Reports all potential hot spots and safety concerns to supervisor/manager
 
§  Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle
§  Monitors vehicle condition and records malfunctioning items or damage and submits to manager
§  Must notify management in writing immediately of any mechanical problem or damage of any kind to vehicle.
§  Must notify management in writing immediately of medical conditions that may affect the ability to safely operate assigned vehicle
 
 



KNOWLEDGE, SKILLS AND ABILITIES


§  Ability to read and write standard English language
§  Ability to read and comprehend simple instructions, short correspondence and memos
§  Ability to write simple correspondence
§  Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
§  Ability to understand 24 hour and military time systems
 



QUALIFICATIONS


Education and Experience
§  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
§  Must be able to drive manual transmission
§  Customer service experience preferred
 
Language Skills
§  Must be able to read and write standard English language
§  Must be able to read and comprehend simple instructions, short correspondence and memos
§  Must be able to write simple correspondence
§  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§  Must be able to read, understand and complete driver’s trip sheet/ vehicle movement log book and deadline forms, and read and understand interoffice communications, schedules, maps and other documents
 
Mathematical Skills:
§  Ability to perform addition, subtraction, multiplication, division and percentages for completing trip sheets; ability to perform these operations using units of American money and weight measurement, volume and distance
§  Must be able to understand 24 hour and military time systems
 
Certificates, Licenses and Registration
§  Due to vehicle leasing contract requirements, driver must be at least 21years of age. 

§  Able to pass a pre-employment criminal background, MVR and drug screen and other requirements set forth by the client

§  Must maintain valid driver’s license at all times

§  Pass annual / semiannual MVR check

§  Must complete the Wheelchair Safety Training course provided by Towne Park as applicable

 
 
 
 
 



PHYSICAL DEMANDS AND WORK ENVIRONMENT                                                                                                      


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
§  Must be able to load/unload luggage, packages, materials and other items from TP shuttle classified vehicle  to ground/curb and from ground/curb to TP shuttle classified vehicle
§  Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally
§  Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
§  Flexible and long hours sometimes required

JOB REQUIREMENTS

 

ABOUT US

Towne Park began its history of hospitality service in 1987 with one hotel in Annapolis, Maryland. After two decades of proven service and industry-leading solutions, more than 400 properties across the nation entrust Towne Park with their most valuable assets-their guests and patients.

Since founder and CEO Jerry South officially incorporated Towne Park in 1988, its service-minded associates and results-driven processes have consistently met industry challenges and changes. With strategic acquisitions, the company has grown, adding new markets and service sectors. In 2005, Towne Park acquired MediPark Valet, extending its presence in Texas. In 2008, Towne Park acquired Mile Hi Valet Service, making the company the national leader of hospitality staffing and parking solutions. In 2009, Towne Park acquired Avascend Healthcare Hospitality, launching its enterprise into the healthcare sector. Most recently in 2011, Towne Park acquired Quality Parking Service of Los Angeles, CA expanding our California presence.

JOB SNAPSHOT
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Other Great Industries
Education: High School
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: MER00102

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