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Business Analyst (ITSM Process & Reporting Specialist) Apply Now >>
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Job Description

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

 
• Lead the development of process and policy documentation, including the facilitation of process re-engineering workshops                                                                                  
• Provide business analyst services in the development of Service Management Processes                                                                                                          
• Integrate processes across the organization                                                                                                        
• Develop documentation styles, templates and provide instructional design guidance and advice to process owners                                                                              
• Develop and maintain document methodologies, controls, standards, templates and style guides                                                                                                       
• Manage all documents in the Document Management System including policies, processes, and procedures                                                                                  
• Develop Operational & Service-based Dashboards & Reporting                              
• Support the reporting of Service Levels & KPI’s                                                    
• Identify process and performance deficiencies within the organization and propose process improvements


Job Requirements

Required:
• 5+ years experience in a Process Analyst, Reporting, or IT Technical Role 
• Experience maintaining a document repository and governing standards   
• Experience documenting processes from both technical and non-technical perspectives 
• Experience with KPI Reporting
• BA/BS degree or equivalent business, government or military experience
 
Desired:
•  Familiarity with IT Service Management process frameworks including ITIL and COBIT 
•  Experience with Lean Six Sigma or Continuous Improvement Methodologies 
• Experience with CMMI
• Experience with SSRS, Business Objects, Crystal Reports, or other reporting tools
• Advanced degree in financial, business or IT related discipline

Learn More about Bridgestone Americas, Inc.
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