Customer Service Representative - WFS 816510
ResCare | High Point, NC 27262 (map it!Map it!) | 9/15/2014
JOB DESCRIPTION

  • Welcomes customers to the Center and manages activity flow in busy reception area, including answering phones, typing letters, filing, etc. Calls customers who fail to report for appointments.
  • Monitors check-in kiosks if applicable
  • May assist in conducting orientation sessions
  • Monitors waiting times for services while assisting customers with questions
  • Provides customers with information on upcoming career events, partner programs and events that might assist them in their career path
  • Schedules job fairs, interviews and other employer requested services.
  • May assit with job search, resume writing and library information.
  • Data enters participant information in specialized database. Assists in scheduling participant appointments.  General other administrative duties as assigned. Extensive standing, sitting, computer, phone, and deskwork required.
  • Work primarily in a defined office environment with specified hours, although flexible hours may be required; interacts one on one and in groups with individuals from a diverse range of backgrounds.


JOB REQUIREMENTS

  • Associate Degree at at least 2 years of customer service experience preferred
  • Workforce development, staffing or human resources experience preferred
  • Must be proficient in Microsoft Office Suite.
  • Good communication skills including Good grammar, spelling and typing skills required with a strong focus on customer service.
  • Strong interpersonal skills and the ability to communicate clearly and professionally. The ability to maintain confidentiality is a must.
  • Bilingual a plus. 

JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Healthcare - Health Services
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 1340889239-55303134709
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COMPANY OVERVIEW
Rescare

Founded in 1974 and headquartered in Louisville, Kentucky, ResCare is a one-of-a-kind human services company where you can find your place helping people from every walk of life reach their highest level of independence.

At the center of your job with ResCare is the person who receives our services. Whether you’re encouraging a person with developmental disabilities to brush her own teeth for the first time, or helping a man with dementia stay in his own familiar surroundings...

Learn More...
www.rescare.com
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