Job Overview

  • Company:
    Western Dental Services, Inc
  • Employee Type:
  • Industry:
    Healthcare - Health Services
  • Job Type:
  • Location:
  • Contact:
    Not Available
  • Base Pay:
  • Required Education:
    Not Specified
  • Required Experiencs:
    Not Specified

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Patient Care Coordinator

Job Description

Our company is looking for a bright, motivated and talented Patient Care Coordinator. The Patient Care Coordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The Patient Care Coordinator must be a strong communicator with a passion for providing excellent customer service and strong aptitude for sales. The Patient Care Coordinators objective is to make patients feel welcome and comfortable and to provide the Ultimate Patient Experience to every patient that visits our offices.

Job Responsibilities/Duties :
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet patients in a timely, professional and engaging manner
  • Introduce new patients to the office and staff
  • Provide patient consultations and communicate information about recommended treatments
  • Discuss cost of service, insurance coverage, and payment options with patients
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
  • Nurture the patient relationship to encourage patient retention
  • Work as team player to ensure each customer receives the best service possible

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Job Requirements

 Qualifications and Education Requirements :

  • A minimum of a High School Diploma or GED equivalent 
  • 2 years of sales, customer service or related work experience
  • Bilingual Spanish-English skills preferred
  • Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
  • Ability to quickly learn new procedures and processes
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability and initiative
  • Friendly, outgoing and motivated personality

About Western Dental

Western Dental provides opportunities for employees to grow within the company and develop their careers to their full potential.  To support employee development and career growth, WDS has implemented an internal job board specifically for employees to search and apply for new jobs they are qualified for.

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Just Look What Our Patients Are Saying

I work directly with mentally disabled individuals in my community. I scheduled an appointment with your office for a young lady who has been having some dental issues. I want to commend your staff for providing such excellent customer service.

A happy patient from the Concord, CA general office

I want to thank you and your staff for taking care of my dental emergency while I was on vacation in San Diego last week. When I arrived at your office all of your staff was polite and kind. Thank you!

A happy patient from the Fremont, CA orthodontics office

When I brought my children to your Watsonville office for Orthodontic treatment I met the Orthodontic Manager.
Not only was she incredible in helping to get all 3 of my kids in braces but she was also concerned about the state of my own teeth. I will forever be changed because of my experience at Western Dental; my life will change for the better.

A happy patient from the Watsonville, CA general office

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  • Patient Care Coordinator @ Western Dental Services, Inc

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