Retail Store Assistant Manager – Mall at Green Hills
Teavana is one of North America’s most unique and fastest-growing specialty tea retailers. Founded in 1997, Teavana carries over 100 varieties of high quality loose leaf tea, teapots, and tea accessories from around the world. Our mission is to offer new tea enthusiast and tea connoisseurs alike the 'Heaven of Tea' retail experience where passionate and knowledgeable 'Teaologist' engage and educate customers about the ritual and enjoyment of tea.
Retail Assistant Store Managers(Assistant General Managers-AGM’s) at Teavana play a large supportive role to the Store Manager. They understand that profitability enables us to share the benefits of tea, give back to our communities, and provide great benefits to our employees while we aspire to grow as the most recognized and respected brand in the tea industry. Our AGM’s are trainers, sales leads, and customer service motivated. The AGM values people and believes in a team building environment. They support the General Manager in the training and development of Team Leads as well as partners with store Manager to manage the store and report team progress.
Retail Shift Supervisor (Team Lead-TL’s) focuses primarily on the replenishment processes and all aspects of visual presentation within the store to ensure a positive Teavana experience for both internal and external customers. The Team Lead is responsible for ensuring the Teavana story is told consistently within the store through all maintenance of store presentation including all lighting, marketing, and promotional presentations. The Team Lead also serves as a Manager on Duty to provide sales floor and store operations supervision as required and as Manager on Duty they will set and prioritize daily store business goals. They support the Store team by fostering a positive work environment and role modeling Teavana sales process and operations at all times
Summary of Responsibilities:
Business Requirements:Supports the General ManagerActively listens and accepts direction and guidance from managementEnsures sales are delivered to plan levels and payroll budget is maintained Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operationsSupports the recruitment, retention, and development of a diverse range of talented people. Coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluationsResponsible for employee dispute resolution and escalated customer situations when GM is not present Supports implementation of Teavana initiatives in store Partners with appropriate manager to direct shipment placement on sales floor Maintains integrity of Teavana visual display while Implementing and complying with Visual Merchandise Manual, adjusting visual presentation to consistently ensure proper product placement including times of markdowns and visual campaigns Maintain ongoing inventory of all fixtures and visual elements for the location and corrects problems when appropriate utilizing established maintenance procedures Ensures store is compliant with daily cleaning schedule and according to the best practices Reports directly to the General Manager and keeps the General Manager informed of all activities and changes in the store Opens and closes the store in accordance with company standards Sets a fast pace for quality and productivity on non-selling tasks to ensure maximum productivity that does not detract from store sales Is committed to Teavana and the store team Responsible for meeting individual sales plan
Prepares weekly schedules to ensure proper floor coverageEnsures accurate account of all Cash Handling and Banking procedures according to standard rules and best practices Understands and implements the Teavana Weekday and Weekend Zoning Technique Maintains awareness of staffing needs and actively assist in recruiting new team members and reporting all potential hires to GM immediately Sets and prioritizes daily store goals and leads team to achieve them as the Manager on Duty
Partner Development & Team Building:
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potentialStrengthens others through consistent coaching and feedback while driving productivity and morale of the teamEnsures all new hires are properly trained. Records and monitors training progress of new hires ensuring training check lists and all tests are completed Reports to GM on employee performance and updates to training and development of Team Members Supports a team building environment by encouraging cross promotion Provide welcoming and knowledgeable team support as well as customer service
Maintain a positive, upbeat and energetic demeanor Holds self and others accountable to high performance standards while providing Guests with memorable experiencesLeads the customer through the full Teavana Journey using the Top-Down- Sales Process Ensures store standards and sales processes are consistently maintained at all times
Qualifications:Must be 18 years of age or older
Prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Ability to listen to feedback and take constructive action toward improvement
Demonstrated conflict management and resolution skills
Proven excellent customer service skills with statistical track record in all areas of sales
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership qualities, training, and team building skills
Ability to standing and maneuver around sales floor and stockroom
Lift and/or carry 30 pounds
Ability to perform basic duties that require prolonged standing, twisting, stooping, squatting, climbing, and repetitive bending
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule; including nights, weekends, and holidays
Teavana is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
There are excellent opportunities for the right candidates to advance quickly within the company.
If you are interested in any of these positions please apply online!
Location: XXXX, XXXX (XX)
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