Company: Company:
Contact: Not Available
Location: Nashville, TN (map it!Map it!)
Base Pay: N/A
Employee Type: Full-Time
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Retail
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified

Retail Store Assistant Manager – Mall at Green Hills

Teavana is one of North America’s most unique and fastest-growing specialty tea retailers. Founded in 1997, Teavana carries over 100 varieties of high quality loose leaf tea, teapots, and tea accessories from around the world. Our mission is to offer new tea enthusiast and tea connoisseurs alike the 'Heaven of Tea' retail experience where passionate and knowledgeable 'Teaologist' engage and educate customers about the ritual and enjoyment of tea.

Retail Assistant Store Managers(Assistant General Managers-AGM’s) at Teavana play a large supportive role to the Store Manager. They understand that profitability enables us to share the benefits of tea, give back to our communities, and provide great benefits to our employees while we aspire to grow as the most recognized and respected brand in the tea industry. Our AGM’s are trainers, sales leads, and customer service motivated. The AGM values people and believes in a team building environment. They support the General Manager in the training and development of Team Leads as well as partners with store Manager to manage the store and report team progress.

Retail Shift Supervisor (Team Lead-TL’s) focuses primarily on the replenishment processes and all aspects of visual presentation within the store to ensure a positive Teavana experience for both internal and external customers. The Team Lead is responsible for ensuring the Teavana story is told consistently within the store through all maintenance of store presentation including all lighting, marketing, and promotional presentations. The Team Lead also serves as a Manager on Duty to provide sales floor and store operations supervision as required and as Manager on Duty they will set and prioritize daily store business goals. They support the Store team by fostering a positive work environment and role modeling Teavana sales process and operations at all times

Summary of Responsibilities:

Business Requirements:

  • Supports the General Manager
  • Actively listens and accepts direction and guidance from management
  • Ensures sales are delivered to plan levels and payroll budget is maintained
  • Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations
  • Supports the recruitment, retention, and development of a diverse range of talented people. Coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations
  • Responsible for employee dispute resolution and escalated customer situations when GM is not present
  • Supports implementation of Teavana initiatives in store
  • Partners with appropriate manager to direct shipment placement on sales floor
  • Maintains integrity of Teavana visual display while Implementing and complying with Visual Merchandise Manual, adjusting visual presentation to consistently ensure proper product placement including times of markdowns and visual campaigns
  • Maintain ongoing inventory of all fixtures and visual elements for the location and corrects problems when appropriate utilizing established maintenance procedures Ensures store is compliant with daily cleaning schedule and according to the best practices
  • Reports directly to the General Manager and keeps the General Manager informed of all activities and changes in the store
  • Opens and closes the store in accordance with company standards
  • Sets a fast pace for quality and productivity on non-selling tasks to ensure maximum productivity that does not detract from store sales
  • Is committed to Teavana and the store team
  • Responsible for meeting individual sales plan

  • Strategic Planning:

  • Prepares weekly schedules to ensure proper floor coverage
  • Ensures accurate account of all Cash Handling and Banking procedures according to standard rules and best practices
  • Understands and implements the Teavana Weekday and Weekend Zoning Technique
  • Maintains awareness of staffing needs and actively assist in recruiting new team members and reporting all potential hires to GM immediately
  • Sets and prioritizes daily store goals and leads team to achieve them as the Manager on Duty

  • Partner Development & Team Building:

  • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
  • Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
  • Ensures all new hires are properly trained. Records and monitors training progress of new hires ensuring training check lists and all tests are completed
  • Reports to GM on employee performance and updates to training and development of Team Members
  • Supports a team building environment by encouraging cross promotion
  • Provide welcoming and knowledgeable team support as well as customer service

  • Leadership

  • Maintain a positive, upbeat and energetic demeanor
  • Holds self and others accountable to high performance standards while providing Guests with memorable experiences
  • Leads the customer through the full Teavana Journey using the Top-Down- Sales Process
  • Ensures store standards and sales processes are consistently maintained at all times






  • Must be 18 years of age or older
  • Prior retail or sales management experience preferred
  • Excellent communication, verbal, and written skills
  • Ability to listen to feedback and take constructive action toward improvement
  • Demonstrated conflict management and resolution skills
  • Proven excellent customer service skills with statistical track record in all areas of sales
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training, and team building skills

    Physical Requirements:

  • Ability to standing and maneuver around sales floor and stockroom
  • Lift and/or carry 30 pounds
  • Ability to perform basic duties that require prolonged standing, twisting, stooping, squatting, climbing, and repetitive bending
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
  • Ability to work a flexible work schedule; including nights, weekends, and holidays

  • Teavana is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

    There are excellent opportunities for the right candidates to advance quickly within the company.

    If you are interested in any of these positions please apply online!

    Location: XXXX, XXXX (XX)

    Related Keywords & Concepts:

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    Great tea works wonders. The delicious tastes and health benefits make tea a wonderful beverage - much better than the unhealthy alternatives. The Teavana dream began with an idea that people would enjoy fresh, high-quality tea in a place that was part Tea Bar, part Tea Emporium. We wanted to introduce people to the aromas, textures, and beneficial qualities of loose leaf teas while enlightening them with the history and variety of teas available. And this is how Teavana was born. As our name implies, Teavana's goal is to be a heaven of tea and to offer our customers the healthy lifestyle and wonderful tastes of tea. This unique name is meant to describe the experience each customer has with our tea and our staff. After considerable research, only those teas with rich flavors and superior health benefits are selected for Teavana. We opened our first teahouse in Atlanta, Georgia. Since then we have opened over 80 Teavana locations throughout the US and Mexico.


    As part of our mission, Teavana supports CARE by
    giving 1% of our annual profits to CARE
    You can learn more about Teavana and CARE here


    To provide fresh, high quality teas and the products to serve them. And to create a unique tea experience in each store by encouraging a positive, healthy outlook for all who enter.

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