Job Overview

Company:
Base Pay:
Other Pay:
Employee Type:
Industry:
Manages Others:
Job Type:
Required Education:
Required Experience:
Required Travel:
Relocation Covered:
Reference ID:
Location:
Contact:
Phone:
Email:
Fax:

Company Overview

Guardian Protection Services is the world's largest privately held security company. Guardian sells, installs and monitors residential and commercial security systems. Protection of lives and property is our business. We've been doing it — and doing it well — for 60 years. We are 100% dedicated to life safety.

Consistently ranked by the prestigious industry magazine, Security Distributing & Marketing (SDM), as one of the top security companies in the nation, Guardian currently protects about 200,000 customers.

Learn More about Guardian Protection Services
Visit Our Website

IT Service Desk Analyst
Apply Now >>
Report this job

Job Description

POSITION: Service Desk Analyst
LOCATION: Pittsburgh, PA

BRIEF DESCRIPTION: The service desk analyst provides customer service and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing over the phone and remote communication technologies to service the customer.


PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide Tier 1 service or phone support to IT users for basic software and Hardware of end-user computing and desktop-based LAN systems.
• Troubleshoot problems to resolution or escalate to Tier 2 support when necessary.
• Reset or configure network accounts access.
• Document problems and resolutions within call tracking application and provide updates to the knowledge base where applicable.
• Configure and install software for end-users' desktops and laptops.
• Involved in the installation and rollout of new software packages; upgrades and new desktop hardware.
• Process hardware and software requests by coordinating user setup, upgrades, and installations.
• May perform end-user training as it regards assistance with supported applications.
• All other projects and duties as assigned.

Scope of responsibility
This position is responsible for the functions described in this document for small to medium size stand-alone projects or integrated projects.





Job Requirements


QUALIFICATIONS:

• Good problem solving and analytical skills
• Effective written and verbal communication skills
• Good organizational and time management skills
• Good interpersonal skills
• A strong self-starter
• Working knowledge of Windows operating systems, Microsoft applications and desktop hardware/laptops required.
• Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
• Related licenses, certifications are a plus
• HEAT experience would be beneficial.

Apply Now >>
Report this job

Not Ready To Apply?


CareerBuilder.com's Advice

For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

  • Apply Now
  • IT Service Desk Analyst @ Guardian Protection Services

Almost there!

Submit your email address to begin the application process for the IT Service Desk Analyst job. .

Email is invalid Email address is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.