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Job Title: Lorem Ipsum
Company: Boston Market
Job Type: Management
Salary: N/A
Required Experience: Not Specified
Required Education: 4 Year Degree
Department: Other Great Industries
Location: Sacramento, CA (map it!Map it!)


Crew Member / Driver Certified Trainer Hourly Shift Supervisor Manager-in-Training Assistant General Manager General Manager Area Manager Director of Operations

Hourly Shift Supervisor

Job Description

Hourly Shift Supervisor

Purpose of the position: To execute productive and successful shifts in the absence of other management staff. To facilitate remarkable guest experiences by modeling team behaviors that delight our guests and meets our high quality standards, by preparing great tasting food according to established recipes and procedures.

Essential Duties and Responsibilities:
•Ensure that all processes and procedures are followed in the absence of other management staff
•Demonstrate and promote guest satisfaction as a core company value
•Maximize sales and profits by upholding sales and service techniques to ensure a great guest experience
•Model ways to delight guests and team members to deliver an excellent guest experience
•Maintain sparkling clean restaurants, serve high quality food, and show genuine concern for guests
•Increase sales and maximize profit by ensuring all P&L items are controlled and WIG objectives are achieved
•Maintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies

Job Requirements

•At least six (6) months experience in restaurant/retail environment
•Proven track record of passionate customer service; be a role model to team members
•Strong organizational skills
•Basic computer skills
•Ability to manage with integrity, honesty, and knowledge while promoting the culture and values of Boston Market
•Ability to value change and work in a face paced environment
•Bachelors Degree preferred or equivalent work experience

Interacts daily with external guests as well as working alongside management team and team members. Frequent contact with regional manager, senior regional manager, HR manager, and various field support and support center personnel.

Working Environment
•Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more
•Move throughout the restaurant for extended periods of time (up to 10-12 hours per day)
•Move 50 lbs. for distances of up to 10 ft.
•Balance and move up to 25 lbs. for distances of up to 50 ft.
•Understand and respond to team members’ and guests’ requests in a loud environment
•Perform basic math and understand finances and cost management

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.

  • High Quality Products and Services

    Boston Market's commitment to quality is driven by our employees who take pride in their work, and in serving our guests high quality, wholesome food.

  • Training and Development

    Boston Market is committed to providing advanced training and hands-on experience that rewards performance and prepares employees for their career ahead.

  • Advancement

    Utilizing extensive cross-training experience and internal promotions, Boston Market is committed to providing team members a platform which accelerates success within the company.

  • Work-Life Balance

    In a fast-paced industry that frequently comes with both early morning and late night hours, Boston Market recognizes the need for a balance between work and life by offering managers reasonable work hours – understanding that your life is enriched away from work as well as at work.

Our Mission

Infuse More Flavor Into Your Life with a career at Boston Market.

We’re proud of the great things we’re cooking at Boston Market, not only in our wholesome food, but also in our determination for your personal and professional success. We believe in rewarding those who have drive, a focus on quality and a passion for their work, because they’re the ones that make it happen. In turn, by joining our team, you infuse more flavor into your life and your career. That’s not just because we have a huge respect for work-life balance; it’s because we embrace a culture that promotes growth from within. We ignite that growth with our industry leading training program built on a recipe of high quality service and food. We know when you add it all up, it’s easy to see what makes Boston Market the leading choice for a restaurant career.

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