Outpatient Customer Service Representative
Job Description

    Responsible for performance of para-administrative and clerical duties in support of clinical services which include: patient reception, answering incoming telephone calls, appointment scheduling, registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry and cash collections.

Job Requirements

A high school diploma or equivalent experience is required. Prefer one year of college study or the completion of a recognized clerical vocational training program with medical terminology. One year of general clerical/secretarial experience is required. Experience in the use of Windows software is required. Prefer work experience to have occurred in a medical office or clinic setting. Experience in the utilization of an on-line scheduling and registration system is preferred. Designated cash handlers must successfully complete the Patient Services Cashier course and be designated as a Patient Services Cashier during the initial probationary period.

Company Overview

Owned by the people of Bexar County, University Health System is a nationally recognized academic medical center. In partnership with UT Medicine San Antonio, the practice plan of The University of Texas Health Science Center, it is consistently recognized as a leader in advanced treatment options, new technologies and clinical research. Just recently, U.S. News & World Report ranked University Hospital as the Best Metro Hospital and Best for nephrology and urology. Also, University Hospital is the only pediatric trauma center for San Antonio and South Texas. The trauma team at University Hospital is recognized for its expertise in treating serious injuries and burns in children by the American College of Surgeons (ACS). The ACS verified University Hospital as a pediatric trauma center in October 2012, after a lengthy application process and site visit.

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