Operations Support Analyst
Job Description


    CFHP was established in 1995, by the University Health System, specifically to begin providing health care coverage to the citizens of Bexar and the surrounding seven counties. As the only locally owned and managed, non-profit health plan in the area, our commitment to our members is to provide great health care benefits backed by outstanding service, delivered by people who live right here in South Texas.


    Responsible for configuration, implementation of new and changes to existing configuration with in our Utilization Management tool, TCS Acuity. Subject Matter Expert on assigned subsystem and works collaboratively with other areas of Community First Health Plans to determine change needed, impact on other areas (i.e. Membership, Finance, Claims, HSM, Network Management ) and to ensure accurate configuration. Provide staff training, responsible for issue resolution and testing changes to existing software used in business operations and reporting.

Job Requirements

Two year’s college level work toward a degree in computer science or data processing or the equivalent in experience or training is required. Minimum of two years’ experience of front end system configuration, build is required. Experience in the healthcare industry is preferred. Work experience required, but not limited to, using one or more of the following applications: TCS Acuity, PeopleSoft, Microsoft Office, Adobe Acrobat, help desk tools.

Company Overview

Owned by the people of Bexar County, University Health System is a nationally recognized academic medical center. In partnership with UT Medicine San Antonio, the practice plan of The University of Texas Health Science Center, it is consistently recognized as a leader in advanced treatment options, new technologies and clinical research. Just recently, U.S. News & World Report ranked University Hospital as the Best Metro Hospital and Best for nephrology and urology. Also, University Hospital is the only pediatric trauma center for San Antonio and South Texas. The trauma team at University Hospital is recognized for its expertise in treating serious injuries and burns in children by the American College of Surgeons (ACS). The ACS verified University Hospital as a pediatric trauma center in October 2012, after a lengthy application process and site visit.

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  • Operations Support Analyst @ University Health System

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