Automotive Service Advisor / Customer Service Writer / Auto Sales
Group 1 Automotive | Los Angeles, CA | 7/1/2014
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JOB DESCRIPTION

Sterling McCall Ford is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified SERVICE ADVISORS to our team.  Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today! 

Group 1 owns and operates about 150 automotive dealerships, representing over 30 brands with 190 plus franchises and over 35 collision centers in the United States and in the United Kingdom.  The Company sells new and used cars and light trucks; arranges financing, vehicle service and insurance contracts; provides maintenance and repair services; and sells replacement parts.

Responsibilities (include but are not limited to):

  • Automotive Service Advisors / Service Writers meet and greet service customers promptly in a professional and courteous manner.
  • Automotive Service Advisors / Service Writers listen to customer’s reasons for bringing in their vehicle to the service department.
  • Automotive Service Advisors / Service Writers inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Automotive Service Advisors / Service Writers promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.



    JOB REQUIREMENTS


    Requirements (include but are not limited to):


    • At least 1 year of previous automotive service advisor experience
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.
    • Outstanding communication skills in both verbal and written.

    *All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

    Compensation and Benefits:

    In addition to competitive pay, we offer our associates:

    • Health insurance
    • Dental insurance
    • Vision, Life, Disability insurance
    • 401(k) plan with company match
    • Paid  vacation
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities

    If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

    Group 1 Automotive is an Equal Employment Opportunity employer.



    JOB SNAPSHOT

    Employment Type: Full-Time
    Base Pay: N/A
    Other Pay: N/A
    Industry: Automotive - Motor Vehicles - Parts
    Retail
    Sales - Marketing
    Education: High School
    Experience: Not Specified
    Manages Others: Not Specified
    Relocation: Not Specified
    Required Travel: Not Specified
    Job ID: 13903
    Not ready to apply? Join our
    COMPANY OVERVIEW
    Group 1 Automotive

    At Group 1 we offer a team environment, great benefits and ongoing training and support for our associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

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    • Automotive Service Advisor / Customer Service Writer / Auto Sales @ Group 1 Automotive

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