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Position Information
  • Company:
    GE Capital
  • Location:
    Phoenix, AZ 85040 (map it!Map it!)
  • Salary/Wages:

    N/A
  • Job Status/Type:
    Entry Level
    Finance
  • Work Experience:
    Not Specified
  • Industries:
    Accounting - Finance
    Banking - Financial Services
    Credit - Loan - Collections
  • Education Level:
    Not Specified
  • Reference Code:
    1941597
  • Phone:
    Not Available
  • Fax:
    Not Available
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Player for use on Company Profiles
Inbound Fraud Support Representative


Job Description

Business Segment

Capital - Retail Finance

About Us

***All Applicants Must Apply at www.gecallcentercareers.com***

GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.

We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.

The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.

Role Summary/Purpose

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

Essential Responsibilities

Universal Representatives assist Clients and Cardholders with resolving inbound calls regarding fraud inquiries. They handle a high volume of phone calls where they will review accounts for possible fraudulent activity. Responsibilities with this role will also include:

  • Maintaining positive relationship between the customer and GE through the use of Customer Service skills
  • Researching concerns and responding promptly to client and customer inquiries
  • Strong ability to handle confidential information
  • Disposition of credit applications and sales authorizations through application / account review
  • Consistently providing a superior quality of service
    - Anticipating client/customer needs
    - Customer Education
    - Identifying and using appropriate resources in order to provide contact resolution
  • Work with your manager to better processes
    - Identifying actions to correct telephone. system or operating routine deficiencies
    - Identifying and proposing methods to improve service
    - Identifying and reporting call trends
  • Additional job responsibilities as assigned

    Qualifications/Requirements

    YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
  • Minimum 6 months customer service experience of any kind or equivalent military experience
  • Must have flexibility in scheduling including; nights, weekends, and holiday schedules

    Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a 'consistently meets expectations'performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)

    Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

    Desired Characteristics

  • Bi-Lingual in English and Spanish preferred but not required
  • Previous fraud experience
  • Excellent communication skills
  • Ability to make decisions quickly with information presented from cardholder account history and neural net
  • Strong interpersonal skills and customer service orientation
  • Demonstrated ability to work independently with minimal supervision
  • Strong teamwork and conflict resolution skills
  • Track record of time management and organization
  • Microsoft Word and Excel

    GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.


  • Job Requirements
     



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