Perioperative Operations Specialist - Shock Trauma O.R.
Under direct supervision, monitors, controls and records the movement of patients, physicians, staff and visitors in the Shock Trauma Operating Room and PACU.
Exercises cooperation, diplomacy, flexibility, understanding and patience in dealing with customers. Performs a variety of complex and responsible clerical tasks. Works in partnership with other staff members and physicians; and proactively identifies and provides for the customers’ needs using appropriate quality service standards identified in the UMMS Customers’ Service Program. Fulfillment of the job duties requires the employee to have access to medication storage areas.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1.Monitors and records physical location and flow of all patients within the operating room area, surgical suites, cystoscopy and post anesthesia care unit.
2.Maintains schedule/control board within the Operating Room area to accurately reflect case progression and patient arrivals at the direction of the OR Charge Nurse and Anesthesia Supervisor.
3.Maintains appropriate communications between Operating Room areas, physicians, OR Charge Nurse, Anesthesia Supervisor, patient units and ancillary departments concerned with operating room activities.
4.Receives all incoming calls for unit and staff, relays calls and/or takes messages as appropriate with no personal calls put into operating suites.
5.Accurately and completely posts all emergency and elective waitlist surgical procedures and channels emergency postings to Anesthesia Supervisor, OR Charge Nurse and Central Sterile Processing (CSP) Supervisor or Manager.
6.Communicates with operations coordinator concerning emergency posting, delays, schedule changes, location of personnel, patient status, etc. to ensure that the OR Charge Nurse and Anesthesia Supervisor have the most current information that impacts patient flow.
7.Coordinates the disposition of overnight and/unassigned patients with the bed control officer.
8.Responsible for notifying the OR Charge Nurse of any incomplete documentation, quality tracking information and charge capture information.
9.Under the direction of the OR Charge Nurse, obtain appropriate preference lists for posted procedure(s) as needed.
10.Provides clerical support activities (keyboard, filing, photocopying, mailing, errands, etc) as requested.
11.Provides a customer oriented reception and information services for patients, visitors, family members and patient care providers. Coordinates message and information to and from patients and patient care providers. Establishes effective customer oriented relationships with internal staff, patients, visitors and healthcare providers. Demonstrates appropriate verbal and telephone skills.
12.Assures the integrity, completeness and confidentiality of the patient record, including compiling and assuring completeness at discharge and transfer, according to standards set by Medical Records. Files patient information appropriately and notifies appropriate staff members of new information that affects patient care or patient flow.
13.Displays a commitment to the values of teamwork by building strong relationships with patients, families, co-workers and the surrounding community; and by being cooperative and collaborative in the performance of duties to promote a unified and spirited workplace.
14.Coordinates the movement of supplies, laboratory specimens, and other patient care and administrative materials to and from the Operating Room in an appropriate and timely manner. Coordinates the ordering, receiving and distribution of mail and supplies. Assures that laboratory specimens and support service requisitions are complete before they leave the unit.
15.Maintains the order and appearance of public areas (nurse’s station, patient areas, etc). Notifies support services when there are issues related to housekeeping or facilities maintenance. Follows-up on identified issues and assures action is taken. Demonstrates a professional and customer-oriented appearance and demeanor at all times.
Education and Experience
1.High School Diploma or equivalent (GED) is required. Associates degree preferred.
2.One-year clerical experience in a clinical setting required; experience in Perioperative Services preferred. Experience with automated scheduling systems or clinical information systems including medical terminology preferred.
Knowledge, Skills and Abilities
1.Ability to perform duties of a clerical nature, including filing, photocopying and basic keyboard skills. Ability to use computer systems in order to access and manage patient data.
2.Ability to demonstrate courteous phone etiquette.
3.Ability to organize work priorities, perform several duties simultaneously and function in stressful situations.
4.Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.
V. Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
1.Takes action to correct observed risks to patient safety.
2.Reports adverse events and near misses to appropriate management authority.
3.Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Founded in 1823 as the Baltimore Infirmary, the University of Maryland Medical Center is one of the nation's oldest academic medical centers. Located on the West Side of Downtown Baltimore, the Medical Center is distinguished by discovery-driven tertiary and quaternary care for the entire state and region and innovative, highly specialized clinical programs.