Business Services Collections Specialist

Job Description

The Business Services Collections Specialist is to assist the Collections Manager, Facilities and CBO of outstanding balances to reduce the private pay receivables. Will monitor private pay accounts that are assigned for collection, including calls and/or correspondence in a fast paced goal oriented collections department.

This position will perform Collection Functions in accordance with Federal, State, and local regulations while ensuring sustained financial integrity and fiscal guidance.

Essential Duties & Responsibilities:

•Calling on delinquent private pay accounts.

•Prepare write offs as necessary and submit to Collections Manager.

•Works directly with Collections Manager of Business Services and collections team to ensure timely collection of private pay receivables.

•Assist the Business Services Department during Statement Run.

•Knowledge of Medicare, Medicaid, Managed Care, Workman’s Compensation, Commercial Insurances and/or Private Payors.

•Must be able to perform account extensive follow up and notify the Collections Manager of problem accounts.

•Must be able to communicative effectively and professionally when performing collection calls.

•Effectively deal with various professionals in connection with day to day needs of the job.

•Copying, faxing, mailing and filing.

•Other duties as assigned.

Job Requirements

•High school diploma or GED required or equivalent related work experience.

•At least 1-3 years of high volume collections experience or equivalent customer service call center experience.

•Knowledge of billing practices within the Health Care Industry.

•Must be current with industry regulations and compliance issues.

•Ability to read an accounts receivable aging.

•Able to operate Collections Software, and be proficient with spreadsheet and word processing applications.

•Demonstrate intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

•Effective verbal and written English communication skills.

•Ability to communicate and work well within a team environment in support of company objectives.

•Customer service oriented with the ability to work well under pressure and handle complaints/objections and resolve conflicts.

•Must possess the ability to work in a busy environment and meet strict deadlines.

•Ability to deal with new tasks without the benefit of written procedures.

•Approachable, flexible and adaptable to change.

Physical and Sensory Requirements:

•Moderate physical activity:

oRequires handling of average-weight objects up to twenty five (25) pounds.

oStanding, sitting and/or walking for more than four (4) hours per day.

oBending and/or stooping for more than one (1) hour at a time.

•Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Please forward resume and salary requirements


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Job Overview

  • Company: Signature HealthCARE, LLC
  • Base Pay:N/A
  • Other Pay: N/A
  • Employee Type: Full-Time
  • Industry: Healthcare - Health Services
  • Manages Others: Not Specified
  • Job Type: Customer Service
  • Required Education: High School
  • Required Experience: 1 to 3 years
  • Required Travel: Not Specified
  • Relocation Covered: Not Specified
  • Reference ID: US-Job-015108
  • Location: Louisville, KY (map it!Map it!)
  • Contact: Not Available
  • Phone: Not Available
  • Email: Not Available
  • Fax: Not Available
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About Signature HealthCARE

We're on a mission to radically change the face of long-term care forever. This isn't a lofty goal we aspire to; it's an undertaking that we are actively pursuing everyday in our facilities across the country - and it's why we need you. It's your passion and dedication that will change the lives of our residents and, ultimately, the way the world perceives nursing care.

We believe that the quality of the people we hire directly impacts the quality of care we can provide. That's why we look for caring, compassionate professionals and provide them with exceptional benefits, unparalleled educational and advancement opportunities, as well as a work environment that supports who they are, as well as what they believe.

To learn more about how your ideas, passion and creativity can impact the lives of others and change the way the world thinks about long-term care, visit

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  • Business Services Collections Specialist @ Signature HealthCARE, LLC

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