Principal Systems Performance Engineer
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The Principal Engineer – System Performance provides technical leadership and subject matter expertise to identify and resolve system performance related network issues, and also in the deployment of network initiatives. Has the capability to manage complex projects across multiple switched networks. Possesses expert knowledge of the wireless network, including the RAN and core. Takes ownership of network projects, identifies and forges new processes to optimize network performance. Supports, researches, and follows through until resolution, by bringing necessary groups together to solve network system performance related matters. Typically manages multiple projects at a time with no supervision. Takes the lead in implementing and supporting implementation of new technologies and system enhancements for a large geographic area. Establishes positive professional working relationships within and outside of the organization at all levels.
•Proactively looks for areas to improve overall network performance. Finds and resolves system issues on the network by utilizing traditional and non-traditional means.
•Ability to quickly respond to critical service impacting issues with intuitive out-of-the-box ideas and solutions
•Prioritizes multiple high-visibility projects and drives decisions and resolutions for unique problems that may not have existing/complete solutions
•Interacts with cross functional teams to deploy and optimize components for best efficiency and reliability.
•Takes the lead on coordination and implementation of the most complex network initiatives.
•Conducts proactive system performance tracking and monitoring to ensure that platforms continue to perform as designed
•Works with capacity engineering for monitoring and trending of capacity to ensure the network meets performance needs.
•Attends various technical calls and presents technical summary to leadership team.
•Proactively improves the network metrics.
•Provides subject matter expertise. Helps train new team members. Produces and shares presentations on various network issues and resolutions.
•Interfaces with Sales teams and customers to resolve issues. Attempts to duplicate the customer experience.
Bachelor's Degree in Electrical Engineering. Master degree is a plus.
Experience in RF Design is a plus.
A minimum of 6 years of progressive experience in performance optimization for CDMA, EVDO, and LTE for Ericsson, Alcatel-Lucent, and/or Motorola end-to-end wireless network architectures, KPIs, and parameters - Ericsson LTE experience is preferred. Expert level understanding of LTE, EVDO, CDMA2000-1X air interfaces. LTE network implementation (antenna verifications, drive testing, throughput testing, shake downs, system tuning, and problem resolution) is a plus. Advanced skill set at common suite of performance tools.
Expert level understanding of IP networks analysis concepts. Including knowledge of the TCP/IP protocol suite, knowledge of TCP/IP (IPv4 and IPv6) algorithms such as slow start, congestion control algorithm, etc… and knowledge of IP measurement tools such as ping, traceroute, pathchar, snoop & tcpdump. Understanding of Routing protocols RIP, OSPF, BGP . Knowledge of a data analysis tool, such as WireShark.
Excellent understanding of core network including but not limited to PDSN, CSR router, WDN router, Aggregate Router, AAA, HSS, MME, SGW, PGW, IMS, 7750 and Cisco 9K, 10K & 1K routers..
Knowledge of one scripting language such as perl or visual basic is required.
Wireless vendor feature or equipment FOA or deployment experience is a plus.
Proficient in office computer applications: Excel, Word, PowerPoint, and Access
Excellent analytic, interpersonal, and communication skills.
Excellent troubleshooting skills.
Ability to perform with general guidance and a thorough understanding of the job and the department’s expectations and goals.
Decision making skills (making appropriate use of available information and data; making sound decisions with minimal support from Manager; and being responsible for specific projects or definable portions of larger projects or processes) .
Leadership skills commitment to excellence, demonstrating company values and policies, initiating action, accepting responsibility for results, and making quality decisions
Flexible to attempt alternate solutions to resolve issues and seamlessly adjust to a dynamic, changing business environment.
Superior organizational and project planning skills.
Ability to communicate clearly and concisely; listening attentively; applying appropriate grammar; and integrating large volumes of information from multiple sources.
Work flexible hours and support night or weekend work as needed. Overnight travel may be required.
Driver’s license required.
Equal Employment Opportunity
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet
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