Full Time Telephonic Interviewer



Job Description

It's the new age of independence. And it's changing the way we live.
BE PART OF IT.

UNIVITA is dedicated to helping people live and age with independence.  By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust and accountability.

ABOUT THIS OPPORTUNITY  In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for insurance.  This position reports to the Underwriting Services Telephonic Interviewer Supervisor. 

Location: Work From Home (WFH) opportunity (must live in or near Minnesota)

Schedule

  • - Full-time afternoon and evening position
  • - Work schedule can be Mondays through Fridays (between 1:30 p.m. to 10:30 p.m.) and Saturdays (between 8:00 am to 5:00 pm)
  • - Scheduled work shift is 40 hours per week
  • - Travel: Rarely (see responsibilities below)

Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:

  • o COMPUTER - SOFTWARE & HARDWARE:
    • § Operating systems
    • Windows XP SP2 or higher, Windows Vista, Windows 7
    • § Internet Explorer 7 or 8 web browser
    • § Minimum Computer Hardware Requirements
    • 1.0 GHz
    • 512mb ram
    • 100mb of free hard drive space
    • § Monitor Requirements
    • 1680 x 1050 Resolution
    • 20 inch or larger monitor is recommended
    • § Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
    • § Client Anti-Virus and Spyware protection
  • o PHONE & HEADSET:
    • § Analog or Digital phone line
    • § Phone that has headset connection capabilities

RESPONSIBILITIES

  • Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
  • Receive calls from Customer Service area to complete telephone interviews with long term care applicants as they call the company.
  • When necessary, tactfully refocus applicants who wander off the subject.
  • Give concise, accurate documentation on client's health history.
  • Maintain quality and productivity with all tasks.
  • Complete all interviews in a timely manner, according to department guidelines.
  • Determine follow-up questions needed for a thorough assessment.
  • Identify and document health issue flags for underwriters.
  • Likely required to attend in-office meetings an average of four hours per month. Travel is at employee's own expense.
  • Must attend a five day, in-office training session at the beginning of employment in Eden Prairie / Woodbury





Job Requirements

  • High School Diploma or equivalent GED
  • 1+ years of administrative or customer service experience required
  • 1+ years of telephonic experience required
  • Must type at least 40 words per minute
  • Ability to navigate and operate through computer programs and is proficient with MS Excel and Outlook
  • Ability to complete health interviews in a quiet, professional environment without interruptions and/or distractions
  • Excellent interpersonal skills, including:
  • o Building a trusting, friendly relationship quickly,
  • o Communicating effectively and handling demanding people over the phone,
  • o Maintaining confidentiality as appropriate and a professional demeanor,
  • o Demonstrated team player, problem solver and decision maker
  • Ability to identify health issue flags for Underwriters
  • Ability to determine follow-up questions needed for a thorough assessment

  • Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).
  • Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:
    • COMPUTER - SOFTWARE & HARDWARE:
      • Operating systems
      • Windows XP SP2 or higher, Windows Vista, Windows 7
      • Internet Explorer 7or 8 web browser
      • Minimum Computer Hardware Requirements
      • 1.0 GHz
      • 512mb ram
      • 100mb of free hard drive space
      • Monitor Requirements
      • 1680 x 1050 Resolution
      • 20 inch or larger monitor is recommended
      • Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
      • Client Anti-Virus and Spyware protection
    •  PHONE & HEADSET:
      •  Analog or Digital phone line
      • Phone that has headset connection capabilities

Univita offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US visit univitahealth.com (EOE/AAE m/f/d/v)



About Univita

Univita provides home-based care management through specialized support and in-home interventions to people with complex needs. Univita’s comprehensive approach to delivering, integrating and managing home care services, promotes patient independence, improves accountability and lowers health care costs. Univita works with current and emerging population risk managers such as health plans, integrated health systems and physician groups, serving commercially insured working age, Medicare and Medicaid populations. To learn more, visit www.univitahealth.com.

TO LEARN MORE ABOUT US visit univitahealth.com (EOE/AAE m/f/d/v)

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Job Overview
Company: Univita
Employee Type: Part-Time
Industry: Other Great Industries
Telecommunications
Manages Others: Not Specified
Job Type: Admin - Clerical
Required Education: Not Specified
Required Experience: Not Specified
Contact: Not Available

What makes our team different?
We stand together across roles and responsibilities.
We work with a common set of values, grounded in innovation, accountability, compassion and trust.

We’re listening.
We believe every employee has an important role to play in pursuing our mission and moving it forward.

We’re all about new points of view.
If you’re constantly looking for ways to do things differently and make things better, we think a lot alike. We’re looking for big thinkers.

We’re big and we’re small.
While we have over 1,300 employees nationwide, our culture is incredibly close-knit. When we work together, we’re better problem solvers and better partners to our customers, too.

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