POSITION SUMMARY:Full time Sales Associate position based in Elgin, IL (M-F). The Sales Associate interacts with customers to provide information in response to inquiries about products and services, process orders, and handle and resolve complaints. ESSENTIAL DUTIES & RESPONSIBILITIES: Handle incoming customer inquiries via phone, email, fax, and in-person.Prepare quotations in response to customer inquiries.Complete order entry and order processing.Work with other departments for order completion.Works with manufacturers to source specific items per customer requests.Develop a working knowledge of product line, pricing structure, delivery time, drop ship items, various marketing promotions, and similar data, as required.Assists customer with returns and replacements.
• Utilize problem solving skills to handle and resolve issues or complaints.Uphold all customer service standards, policies and procedures.QUALIFICATIONS & SKILLS:Customer service or sales experience required. Must be customer focused with politeness, confidence, and problem solving skills. Must be detail oriented.
• Computer skills (including Microsoft Office, Excel) with the ability to learn new programs.
• Pleasant phone voice and an outgoing personality.Bachelors Degree in Business or related field is preferred, but not required. ABOUT THE COMPANY: Hi-Line Utility Supply Co. (www.hilineco.com) is a distributor of specialty tools and equipment for the electric utility industry. Hi-Line was founded in 1960 just outside of Chicago and has recently expanded with a new facility in Millbury, MA. We provide a professional, fast-paced setting that enables our team (60 employees) to be one of the most knowledgeable in the industry. Hi-Line is known as a trusted resource and expert offering thousands of products from 150 respected manufacturers for lineman’s use in the field. In addition to selling tools, Hi-Line offers value-added services, including: Rubber Goods Testing; Custom Grounds & Jumpers; Fiberglass Tool & Equipment Restoration; Tool Repair & Maintenance; Truck Inventory & Replenishing Program.
WESCO International is a leader in industrial supply with an extensive offering of electrical, data communications, general maintenance, repair, and operating (MRO) and electrical OEM products. We are more than just an electrical distributor; we are a company of procurement specialists, helping customers lower supply chain costs, increase efficiency through WESCO Value Creation and save energy with green and sustainability initiatives. Our network of branches delivers industrial supply products fast, and our vast catalog of supplier partners enables WESCO to be your one-stop shop for electrical and MRO products. As a Fortune 500 company, our industrial supply solutions leverage our buying power and extensive procurement experience that leaders across a broad range of industries trust to deliver value, service and results that exceed customer expectations.