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company overview

TSYS (Total System Services, Inc.) makes it possible for millions of people to make paperless payments safely and securely. Recognized as the market leader, we provide electronic payment services to financial institutions and companies around the globe. We work behind the scenes to offer unmatched flexibility, control and service quality to our customers through a broad range of innovative issuing and acquiring payment technologies, including consumer–finance, credit, debit, healthcare, loyalty, prepaid, chip and mobile payments.

TSYS global headquarters is located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia–Pacific. TSYS serves more than 300 clients worldwide, including relationships with more than half of the top 20 global banks. The people of TSYS are respected around the world for the spirit of true partnership — they invest in every relationship and business decision. We bring passion to the world of payments.

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job description

Production Support Analyst-91147
NetSpend, a Tsys company is seeking a Production Support Analyst to support various areas of the processing environment by automating processes, troubleshooting problems with various internal departments, and configuring and maintaining software platforms within our primary, secondary, and certification environments.
- As a member of a team, conduct software component installation and monitoring within a 24/7 Production Environment
- Analyst and recommend requirements and improvements of current application and systems platforms
- Maintain and create documentation via an internal Wiki which details aspects of the NetSpend processing environment
- Follow strict procedural information to affect Application and OS patching
- Participate in 1st level 7x24x365 support for mission-critical server systems; there will be a need to periodically carry an on-call pager within an 8-week rotation (1 week on, 7 weeks off)

job Requirements

- Familiarity with working within an Enterprise level of Linux and Windows
- Must be detail oriented and able to maintain quality during procedural activities
- Ability to adhere to NetSpend procedures for data handling
- Able to effectively navigate and effect change within a Unix shell environment
- Ability to execute pre-existing SQL scripts to query and modify data within a database preferred
- Must possess basic conceptual understanding of processing and health checking within a Linux or Windows operations system environment
- Ability to follow precise instructions to affect systems changes and/or testing
- Willingness to learn and improve upon current procedural operations
- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
Job: Production
Primary Location: US-Texas-Austin
Organization: NetSpend Corporation
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: LaVonne Sheets

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