Hotel Bell Attendant - Milwaukee
JOB DESCRIPTION

JOB SUMMARY
The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
 
 



DUTIES AND RESPONSIBILITIES


Guest Service
§  Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
§  Acknowledges and greets guests within five feet with a professional and friendly demeanor
§  Uses guest last names during interactions
§  Uses salutation of the day and welcomes guests to the location
§  Practices proper Towne Park phone etiquette
§  Posts up in designated areas when not completing tasks
§  Conducts thorough room presentations for guests
§  Assists guests with room changes when needed
§  Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel
§  Opens all vehicle and hotel doors for guests
§  Assists guests with directions, taxis, reservations and all other inquiries
§  Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area
§  Assists guests with transportation to off-site locations using only approved taxi cab or transport services
§  Correctly tags individual bags to be stored in the bell storage area
§  Assures all guests and luggage are safely transported to and from assigned destinations
§  Continually monitors and maintains cleanliness and order of guest services area
§  Delivers messages, items and/or guest amenities as requested
 
Systems and Standards
§  Completes all tasks in a timely manner as instructed by the Account Manager
§  Treats guests and associates with courtesy, respect and dignity
§  Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
§  Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
§  Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
§  Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
 
Safety and Risk Management
§  Follows site specific safety and security procedures
§  Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques
§  Immediately reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager
§  Uses only equipment trained to use and operates all equipment in a safe manner
§  Protects guest confidentiality
 
 




KNOWLEDGE, SKILLS AND ABILITIES


§  Must be able to read and write standard English language
§  Must be able to read and comprehend simple instructions, short correspondence and memos
§  Must be able to write simple correspondence
§  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
§  Ability to understand 24 hour and military time systems
§  Ability to understand rates applicable to time passed
§  Maintains accuracy and composure while under pressure
 
 



QUALIFICATIONS


§  High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
§  For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

§  Must complete the Wheelchair Safety Training course provided by Towne Park

§  If providing valet parking or shuttle services, may be subject to additional requirements

 
 



PHYSICAL DEMANDS AND WORK ENVIRONMENT                                                                                                      


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
§  Must be able to run at top speed, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
§  Must be able to stand during entire shift
§  Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear
§  Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally
§  Must be able to push and pull (on bell cart) 75 pounds frequently and 100 pounds occasionally
§  Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
§  Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
§  Flexible and long hours sometimes required

JOB REQUIREMENTS

 

ABOUT US

Towne Park began its history of hospitality service in 1987 with one hotel in Annapolis, Maryland. After two decades of proven service and industry-leading solutions, more than 400 properties across the nation entrust Towne Park with their most valuable assets-their guests and patients.

Since founder and CEO Jerry South officially incorporated Towne Park in 1988, its service-minded associates and results-driven processes have consistently met industry challenges and changes. With strategic acquisitions, the company has grown, adding new markets and service sectors. In 2005, Towne Park acquired MediPark Valet, extending its presence in Texas. In 2008, Towne Park acquired Mile Hi Valet Service, making the company the national leader of hospitality staffing and parking solutions. In 2009, Towne Park acquired Avascend Healthcare Hospitality, launching its enterprise into the healthcare sector. Most recently in 2011, Towne Park acquired Quality Parking Service of Los Angeles, CA expanding our California presence.

JOB SNAPSHOT
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Other Great Industries
Education: High School
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: MIL00102

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