IT Performance Management Specialist-Temporary (WFS)
ResCare | Austin, TX 78746 (map it!Map it!) | 10/4/2014
JOB DESCRIPTION

  • Troubleshoot basic and advanced web application issues with internal and external customers via phone, email, and remote control/assist software. 
  • Answer technical and how to use inquiries.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Manage user accounts and security roles.
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Develops training materials such as help guides and recorded webinars.

JOB REQUIREMENTS

  • Bachelor's Degree in Computer Science
  • Strong oral and written skills
  • Strong organizational skills
  • Ability to prioritize and work on numerous projects simultaneously
  • Ability to analyze and automate processes utilizing existing technology
  • Knowledge and familiarity with web-based database applications
  • Experience with QuickBase preferred

JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Healthcare - Health Services
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 54180423564-1740542834
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COMPANY OVERVIEW
Rescare

Founded in 1974 and headquartered in Louisville, Kentucky, ResCare is a one-of-a-kind human services company where you can find your place helping people from every walk of life reach their highest level of independence.

At the center of your job with ResCare is the person who receives our services. Whether you’re encouraging a person with developmental disabilities to brush her own teeth for the first time, or helping a man with dementia stay in his own familiar surroundings...

Learn More...
www.rescare.com
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