- Company: AMC Theatres
- Employee Type: Part-Time
- Industry: Entertainment
- Job Type: Customer Service
Hospitality - Hotel
Restaurant - Food Service
- Location: Phoenix, AZ
Deliver superior service while connecting with our guests and supporting efforts to achieve AMC’s goals. Complete accurate orders and delivery of food and beverage orders to guests in a timely manner. Provide a vital link between our guests and kitchen staff.ESSENTIAL FUNCTIONS
- Greet guests in a timely and professional manner while exhibiting excellent guest service skills.
- Possess full knowledge of bar and menu items and be able to make recommendations.
- Accurately take food and beverage orders in a timely manner.
- Consistently use suggestive selling techniques.
- Verify guests who purchase alcohol are at least 21 years of age.
- Deliver food and beverage orders within established time frames.
- Ensure that alcohol is only consumed in designated areas.
- Ensure adherence to all alcohol enforcement tactics and age restrictions/parental escort policies by monitoring auditorium for compliance.
- Coordinate and assist with reserved seating tactics.
- Collaborate with kitchen staff to ensure that food orders are accurate with consistent food quality and presentation.
- Assist other servers in delivery of food and beverage orders as needed.
- Pre-bus tables as needed.
- Ensure assigned tables are set and service areas are stocked to required levels.
- Maintain a personal bank for cash out purposes.
- Complete all “side work' duties prior to the end of shift.
- Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
- Work effectively with supervisors and co-workers.
- Follow instructions on safe use of all chemicals/cleaning materials.
- Perform all additional tasks and responsibilities as assigned.
- Uphold AMC’s Business Practice Standards and ensure compliance with company policies and programs.
- Maintain regular personal attendance for all scheduled shifts.
- Age 18 or older, and in some states, 21 or older.
- Ability to obtain any required food or alcohol service licenses or certifications, including TIPS certification.
Requirements to be performed, with or without reasonable accommodation:
- Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis.
- Ability to lift up to 35 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).
- Ability to work with minimal supervision.
A list containing the Tools Used and Environment are available upon request from theatre management.UNIFORM
Provided by Theatre: Black t-shirt and nametag
Provided by Associate: Black pants, black shoes, black socks, black belt
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