Supervise and inspect the work assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have tools and wquipment needed to effectively carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment.linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently bending, stoopong, and kneeling
Communication skills are utilized a significant amount of the time when interacting with quests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.