Inbound Sales Representative - Part Time
PRIMARY OBJECTIVE OF POSITION:
To perform inbound sales and related activities in a professional, courteous, reliable, attentive, honest and results-oriented manner utilizing multiple forms of communication (telephone, e-mail, voicemail, fax, live chat).
MAJOR AREAS OF ACCOUNTABILITY:
Handles inbound customer inquiries (telephone, e-mail, voicemail, fax, live chat), assists all customers, identifies their needs and provides knowledgeable assistance to help customers select the correct products to serve these needs.
Promotes the Company’s reliability, its service programs and advantages of the Company’s products and new product promotions in order to seek opportunities to make add-on sales and increase Company revenue.
Consults on and accepts phone orders and verifies all order information for accuracy which includes customer information, payment methods and related information, shipping information for inventory status, special instructions if required and order status to ensure prompt delivery for complete customer satisfaction. Notifies customer of any delays as needed.
Follows guidelines and procedures for establishing Power Card accounts.
Checks order status in the computer to assist customers inquiring about their orders, researches and resolves customer issues as needed or forwards inquires on to other appropriate Company personnel.
Recommends enhancements to procedure related order management, on-line functionality and product information to supervisor. Also, recommends qualified customers to supervisor to potentially receive wholesale pricing.
Participates in all events such as sales meetings or trade shows as determined by the management team.
Remains informed on all new and existing products carried by the Company by studying Company catalogs, reading Company product memos and sales marketing notes, vendor bulletins, announcements, other appropriate material and attending seminars as needed.
Handles all types of customer correspondence in a professional and efficient manner.
Takes the initiative to remain informed of the Company’s overall mission utilizing input from our customers and awareness of competitors offers.
Keeps management team informed of important developments, potential problems and related information necessary for effective management.
Performs related work as apparent or assigned.
QUALIFICATIONS FOR ENTRY:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school education or equivalent, plus at least one year of college or related technical training preferred.
1-3 years of sales or related experience.
Good administrative and clerical skills, including PC experience.
Clear and pleasant voice, good enunciation, and concise telephone manner.
Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to sit, use hands to handle objects and talk or hear.
Frequent wrist and/or hand movement is required.
Occasionally required to stand, walk and reach with hands and arms.
Must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required include close vision, distant vision and the ability to adjust focus.
SUPERVISION OF OTHERS:
When I graduated from the University of Minnesota-Duluth, I remember being filled with many hopes and dreams. Of course I wanted to be successful, but more importantly, I wanted to feel fulfilled and proud of each of my future endeavors.
In the fall of 1980, I took a risk and realized one of my dreams when I started Northern Tool + Equipment as a part-time mail-order business. Although initially the company was small, I strongly believed in its potential and knew that with perseverance, it would ultimately be successful.
Since that time, Northerns success and growth have been nothing less than remarkable. Year after year, sales from our catalog, Internet and retail stores continue to skyrocket. With an eye to the future, we steadily explore new and exciting territories, planning aggressive expansion into a multitude of new business ventures.
Today, there are more challenging and diverse opportunities available to Northern employees than ever before. Recruiting and developing the best talent in the industry creates a strong team, and we recognize the important role each employee plays in contributing to the success of our company. Ultimately, it is through the personal growth and daily achievements of our employees that the Northern vision will come to life and the company will continue to flourish.
With that in mind, we encourage our over 2000 employees to take risks and think big as they work to accomplish both individual and team goals, and we reward them when they do. After all, I may never have fulfilled my dreams if I hadn't taken a risk in starting Northern more than 30 years ago.
The future holds a wealth of exciting and rewarding possibilities and we invite you to join us in making the most of them. Come grow with us!
Donald L. Kotula
Founder and Chief Executive Officer
Northern Tool + Equipment
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