Job Overview

Company: Republic Services

Base Pay: N/A

Other Pay: N/A

Employee Type: Full-Time

Industry: Other Great Industries

Manges Others: Not Specified

Job Type: Management
Customer Service

Required Education: High School

Required Experience: Not Specified

Required Travel: Not Specified

Relocation Covered: Not Specified

Reference ID: US-7714BR

Location: Phoenix, AZ (map it!Map it!)

(Map It!)

Contact: Not Available

Phone: Not Available

Email: Not Available

Company Overview

The dramatic growth and high performance of Republic Services is an American success story we’re proud of. Our company was founded with a “can do” spirit guided by integrity and values such as keeping our word, working hard and walking our talk. We believe in respecting the planet and applying common sense solutions to the waste and recycling challenges of our customers.

Republic Services, Inc. was incorporated in 1998. Through a series of successful mergers and acquisitions, we quickly expanded to become one of the largest waste and recycling companies in the United States. We strategically invested in companies that aligned with our values of strong community presence, financial discipline and environmental stewardship and continue to do so.

Customer Service Supervisor

Job Description



With general direction from the Customer Service Sr Manager or business unit or area leadership, this role supervises customer service representatives utilizing a hands-on approach to ensure consistent and effective delivery of customer service activities including responding to service inquiries, problem resolution, and retaining accounts. Customer Service Supervisor also may act as manager on duty in the absence of other managerial personnel, when needed, to provide management support and handle urgent matters at the location.

• Supervises Customer Service Representatives performing customer service activities including responding to service inquiries, retaining existing accounts, and problem resolution including, but is not limited to, hiring, training, and coaching representatives. Additionally, takes corrective action to manage performance as appropriate and ensures accurate processing of employee payroll.

• Conducts side-by-side observations and quality assurance (call and case monitoring) reviews to ensure quality customer interactions and productivity procedures are followed.

• Coaches and develops team members in soft skills and account management skills including, but not limited to, probing, closing, supporting, mirroring, voice inflection, benefit/value statements, active listening, call control, case management and email etiquette techniques.

• Responds in a professional and courteous manner to escalated customer service concerns to reach an effective resolution. This may entail coordinating with and working through other departments, including sales, operations and accounting to resolve issues.

• Manages support functions for the team ensuring access to systems such as Salesforce.com, Cisco telephone system, and other systems required by the customer service department to achieve targets/goals.

• Monitors and assesses the department’s operational performance and trends to adjust activities as appropriate. Based on current and historical data ensures the most efficient use of labor while balancing quality levels of customer service.

• Analyzes and understands customer needs based on customer feedback, call monitoring and various information sources. Uses information received to make recommendations to support business goals.

• Provides back-up support to the customer service center to respond to calls during staffing shortages, high volume activity or as needed.

• Performs other job-related duties as assigned or apparent.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Job Requirements



Minimum Qualifications :

• High school diploma or G.E.D certification.

• Minimum of 3 years of customer service experience.

• Minimum of 1 year of supervisory experience or experience in a lead role.

Preferred Qualifications :

• Bachelor’s Degree in Business, Communications, Sales and Marketing.

• Previous experience within Republic Services.

• Previous waste industry knowledge

Other Knowledge, Skills & Abilities :

• Effective leadership skills with demonstrated excellence in motivating, developing and retaining frontline employees in a collaborative environment.

• Ability to analyze data available, with experience working with Microsoft Excel. Microsoft Access is a plus.

• Good organization and time management skills and the ability to set priorities and accomplish objectives to meet deadlines in a fast-paced, highly structured environment.

• Good written and oral communication with strong interpersonal and listening skills to effectively respond to and resolve internal and external customer service requests and issues.

• Successful sales experience and strong closing skills.

• Ability to foster a customer service and sales attitude with team members while maintaining a positive working relationship between employees and peers.

• The ability to model and promote ethical behavior.

• The ability to extrapolate from historical data and current events to anticipate business needs and plan accordingly.

• Effective problem solving skills.

EEO Statement :

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.


Not ready to apply ?
CareerBuilder.com's Advice

For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.



  • Apply Now
  • Customer Service Supervisor @ Republic Services

Almost there!

Submit your email address to begin the application process for the Customer Service Supervisor job. .

Email is invalid Email address is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.