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Job Overview

Location:
Employee Type: Full-Time
Industry: Retail
Manages Others: Not Specified
Job Type: Retail
Experience: Not Specified
Relocation Covered: Not Specified
Post Date: 8/20/2014
Northern tool
Northern Tool

Future Management Opening- Retail

Job Description



PRIMARY OBJECTIVE OF Store Manager POSITION:

To manage the assigned store in a manner which ensures that all retail sales and related activities are performed in a professional, courteous, reliable and results-oriented manner. This direction should promote the goals and objectives of the company and put an emphasis on an increase in sales and profits.

MAJOR AREAS OF ACCOUNTABILITY:

Participates with supervisor in establishing meaningful goals and policy guidelines pertaining to retail sales operations and helps develop effective plans and programs to achieve sales goals and objectives.

Supervises and coordinates assigned retail functions and personnel which includes interviewing, selecting qualified employees, scheduling employees for adequate coverage, fielding questions on product and procedures, providing technical expertise as needed, directing employee work responsibilities, conducting employee training and performance evaluations, presenting employee disciplinary action, acting as Manager on Duty, and calculating employee commissions and bonuses.

Implements the training programs as directed to ensure all personnel are fully trained in their positions and cross-trained as needed. Coordinates and tracks all personnel training as assigned through Corporate.

Ensures effective communication and implementation of approved plans and programs to obtain the understanding, involvement, and commitment of assigned employees by keeping them informed of, and trained in the use of new products, ongoing advertising, price changes, Company and regional sales promotions and contests and regular in-store games and contests that are approved by the Regional Sales Manager to generate sales and excitement.

Spends adequate time on the retail show floor in "a position to notice" to ensure an increase in employee knowledge so employees see opportunities to make add-on sales and to ensure compliance to all non-negotiable and customer service standards. Also to ensure that all customers are assisted in a professional, courteous, reliable, honest, and responsive manner, that their customers' needs or complaints are dealt with in a timely manner, that an adequate supply of product literature is always available and to personally assist them as needed.

This document is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in the position.

PRIMARY OBJECTIVE OF Assistant Store Manager POSITION:

To supervise and coordinate delegated store functions in a manner which will ensure retail sales and related activities are performed in a professional, courteous, reliable and results-oriented manner.

MAJOR AREAS OF ACCOUNTABILITY:

Supervises and coordinates assigned retail sales functions and personnel under the guidance and direction of the Store Manager. Uses independent judgment and discretion in retail sales functions and personnel matters. Schedules employees and ensures coverage throughout all business hours within budgeted matrix hours. Answers questions from store personnel on products and procedures. Provides technical expertise. Assists with personnel matters and functions as Store Manager when needed and Manager on Duty as assigned.

Keeps sales personnel informed of new products, local advertising, price changes and other significant information pertaining to sales activities. Ensures Sales Representatives receive adequate training on new products to explain and demonstrate such products in an effective manner. Ensures that Sales Representatives adhere to all non-negotiable selling standards, and actively participate in Company, regional, and store sales promotions and contests. Delivers FSD program to Company goals and standards.

This document is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in the position.  



Job Requirements



QUALIFICATIONS FOR ENTRY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school education plus at least 2 years of college or appropriate technical training. Prefer bachelor's degree or equivalent in marketing, business administration or a related field.

At least three years of related retail sales experience.

Knowledge of light industrial products, hydraulics, etc.

High mechanical aptitude.

Ability to supervise and coordinate the work of others.

Must exhibit strong leadership and sound decision making qualities.

Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to use hands to handle objects; and talk or hear.

Ability to lift up to 70 pounds.

Frequent bending, twisting, stooping, reaching and lifting.

Required to stand on cement floor for long periods of time.

Specific vision abilities required include close vision and the ability to adjust focus.

SUPERVISION OF OTHERS:

Direct supervision of:

1-3 exempt employees

8-12 non-exempt employees



Dear Applicants

When I graduated from the University of Minnesota-Duluth, I remember being filled with many hopes and dreams. Of course I wanted to be successful, but more importantly, I wanted to feel fulfilled and proud of each of my future endeavors.

In the fall of 1980, I took a risk and realized one of my dreams when I started Northern Tool + Equipment as a part-time mail-order business. Although initially the company was small, I strongly believed in its potential and knew that with perseverance, it would ultimately be successful.

Since that time, Northerns success and growth have been nothing less than remarkable. Year after year, sales from our catalog, Internet and retail stores continue to skyrocket. With an eye to the future, we steadily explore new and exciting territories, planning aggressive expansion into a multitude of new business ventures.

Today, there are more challenging and diverse opportunities available to Northern employees than ever before. Recruiting and developing the best talent in the industry creates a strong team, and we recognize the important role each employee plays in contributing to the success of our company. Ultimately, it is through the personal growth and daily achievements of our employees that the Northern vision will come to life and the company will continue to flourish.

With that in mind, we encourage our over 2000 employees to take risks and think big as they work to accomplish both individual and team goals, and we reward them when they do. After all, I may never have fulfilled my dreams if I hadn't taken a risk in starting Northern more than 30 years ago.

The future holds a wealth of exciting and rewarding possibilities and we invite you to join us in making the most of them. Come grow with us!

Donald L. Kotula

Founder and Chief Executive Officer
Northern Tool + Equipment




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