Internal Patient Transport - Chicago
JOB DESCRIPTION



JOB SUMMARY


The Internal Patient Transporter is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.  The Internal Patient Transporter is also responsible for transfer and transport of all patients within the hospital environment by wheelchair, stretcher or bed. 
 



QUALIFICATIONS                                                                                                                                                  


EDUCATION AND EXPERIENCE:
§  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
§  Customer service experience preferred
§  Computer experience preferred
 
LANGUAGE SKILLS:
§  Must be able to read and write standard English language
§  Must be able to read and comprehend simple instructions, short correspondence and memos
§  Must be able to write simple correspondence
§  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
 
MATHEMATICAL SKILLS:
§  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
§  Must be able to understand 24 hour and military time systems
§  Clearly understand rates applicable to time passed
 
PHYSICAL DEMANDS:
§  Must be able to walk long distances, occasionally sit and run, climb or balance, stoop, kneel, crouch or crawl
§  Must be able to stand during entire shift
§  Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear
§  Must be able to regularly lift up to 100 pounds frequently and up to 150 pounds occasionally
§  Must be able to push and pull (on wheelchair or stretcher) 100 to 350 pounds frequently over considerable distances
§  Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
§  Flexible and long hours sometimes required
 
CERTIFICATES, LICENSES AND REGISTRATIONS:
§  Must have and maintain a valid drivers license and clean driving record
§  For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

§  Must complete the Wheelchair Safety Training course provided by Towne Park



 

DUTIES AND RESPONSIBILITIES


SAFETY/LOSS PREVENTION:
§  Knowledge of site specific safety and security procedures
§  Follow all safety, infection control and confidentiality guidelines set forth by the client and Towne Park
§  Clean and maintain transport equipment after and before each use
§  Report any needed repairs to the site manager in writing
§  Practice preventative safety procedures as set forth by Towne Park
§  Report all accidents and incidents observed on shift to guest service coordinator or manager immediately
§  Use only equipment trained to use and operates all equipment in a safe manner
GUEST SERVICE:
§  Maintain pleasant, friendly and professional demeanor with all guests, location staff and co-workers
§  Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor
§  Use guest last name at all times when appropriate
§  Explain all procedures to the patient prior to beginning transfer or transport 
§  Collect transport equipment and return it to the appropriate storage area
§  Ensure patient comfort, safety and privacy at all times
§  Communicate patient needs to clinical staff upon arrival to the designated area
§  Communicate patient arrival and/or departure to appropriate clinical staff.  Must perform a physical handoff with receiving clinical staff
§  Confirm patient identity in accordance with written standards before transporting patient
§  Maintain CPR/First Aid/AED Certification.
§  Ensure that patients are not left unattended while in the care of the transporter
§  Transport and secure medical charts when conducting patient transports
§  Utilize proper safe patient handling techniques
§  Escort visitors as needed between departments; provide way finding services as needed
§  Demonstrate proper use of the patient transport tracking system/log sheets.
§  Provide and change oxygen tanks for transport
§  Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards.
§  Maintain accuracy and composure while under pressure
§  Appropriately use salutation of the day
§  Use Towne Park proper phone etiquette
§  Post up in appropriate areas when not completing tasks
§  Conduct an effective and efficient room presentation
§  Knowledge of all hotel, hospital and casino outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
 
SYSTEMS AND STANDARDS:
§  Complete all tasks in a timely manner as instructed by manager
§  Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
§  Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
§  Execute all terms and conditions as set forth in Towne Park’s employee handbook and Compass Check
§  Maintain clean, neat work environment including all surrounding areas of transportation room
§  Follow all Towne Park standards and regulations

JOB REQUIREMENTS

 

ABOUT US

Towne Park began its history of hospitality service in 1987 with one hotel in Annapolis, Maryland. After two decades of proven service and industry-leading solutions, more than 400 properties across the nation entrust Towne Park with their most valuable assets-their guests and patients.

Since founder and CEO Jerry South officially incorporated Towne Park in 1988, its service-minded associates and results-driven processes have consistently met industry challenges and changes. With strategic acquisitions, the company has grown, adding new markets and service sectors. In 2005, Towne Park acquired MediPark Valet, extending its presence in Texas. In 2008, Towne Park acquired Mile Hi Valet Service, making the company the national leader of hospitality staffing and parking solutions. In 2009, Towne Park acquired Avascend Healthcare Hospitality, launching its enterprise into the healthcare sector. Most recently in 2011, Towne Park acquired Quality Parking Service of Los Angeles, CA expanding our California presence.

JOB SNAPSHOT
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Other Great Industries
Education: High School
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: CHI00104

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