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Paint Store - Customer Sales and Service Job
Job Description:

Job Id: 182507
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Philadelphia, PA, US

Job Description

NAPA Auto Parts is seeking an enthusiastic and professional Customer Sales and Service Representative who is experienced in the Automotive Paint industry to join our growing auto parts team in the Philadelphia market.
Are you looking to work for a winning team? NAPA is the recognized industry leader in the automotive aftermarket.

Are you looking for the chance to use your friendly, courteous, customer focused skills? Our NAPA outside sales personnel are ambitious go-getters who promote the entire NAPA line of products and services to wholesale customers and find new customers.

Do you want to be a part of an energetic and driven team that is rewarded for your results? Our sales team works hard and has control over how much they earn, including receiving bonuses for meeting quota's and are recognized for their winning efforts.

As a NAPA outside sales person you will promote the entire NAPA line of PB&E Supplies, along with automotive replacement parts and NAPA programs.  You will work with the local store manager to develop plans to sell PB&E Supplies to the Collision Repair industry.  This role will allow you the opportunity to perform educational seminars, clinics and presentations on NAPA product lines and services.  We develop the knowledge and skills of our outside sales people as they learn about and service our customers.
If you have the ability to meet the demands of this very fast paced sales position with opportunities to control your earnings through a generous bonus program for your hard work, then a Automotive Paint Specialist -Customer Sales and Service Representative position with NAPA is the job for you!


    • Drive growth of company-owned NAPA Auto Parts Paint store (s), customer base, sales and profits
    • Promote the entire line of Automotive Paint products and programs to Wholesale Customers
    • Work with local Store Manager to develop plans to increase sales
    • Proactively initiate, contact, manage and develop leads on a local basis
    • Achieve personal sales and profit quotas
    • Identify specific needs of customers and align solutions with NAPA's offerings.
    • Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
    • Engage customers and keep them connected through all of NAPA's eSales programs
    • Perform educational seminars, clinics and presentations on NAPA product lines and services
    • Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone


      • Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance , closing the sale and account maintenance,
      • Prior experience in a NAPA store or other retail experience in the automotive paint/body industry
      • 2+ years experience in a customer focused role. We prefer at least 12 months experience in the automotive aftermarket (Sales, Insurance, Collision repair / refinishing, Auto Parts, etc).
      • Excellent at prospecting and cold calling skills while maintaining current customers and business needs
      • Ability to perform in a quota-driven environment
      • Capability to present information in group meetings Great communication and listening skills and a professional appearance is a MUST.
      • Valid driver license with no more than 2 moving violations in the last 4 years required
      • Must be willing to work flexible retail hours, including evenings, weekends and holidays
      • High school diploma or G.E.D required.
      • Bachelor degree preferred.
      • Must be able to perform in a quota driven environment. Willingness and ability to learn, with great problem solving skills.
      • Must have a valid driver's license and provide own transportation

      Closing Statement

      NAPA was founded 1925 and since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.
      Our 80 years of experience has made NAPA an industry leader in auto parts, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.
      It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

      Genuine Parts Company is an Equal Opportunity Employer M/F/V/H J2W:IND CB1 MON1

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Job Overview
Base Pay: N/A
Other Pay: N/A
EmployeeType: Full-Time
Industry Type: Automotive - Motor Vehicles - Parts
Required Education: High School
Location: Philadelphia, PA (map it!Map it!)
Experience: Not Specified
Manage Others: Not Specified
Required Travel: Not Specified
Ref ID: 182507
About NAPA
NAPA was founded in 1925 to meet America's growing need for an all-encompassing auto parts distribution system. Since then, NAPA has become the industry leader by combining steady growth with consistent expertise from quality people.

More than anything, it is the last part of that equation – our people – that has propelled us to the top of the industry. NAPA's manpower is unrivaled, with 5800 stores, 58 Distribution Centers, 13,000 affiliated NAPA AutoCare repair facilities, 320,000 parts in inventory, and thousands of ASE-Certified Parts Professionals. All of our employees are well trained to possess both auto parts knowledge and superior service skill. By joining NAPA, you will become part of the team that more people depend on to keep their rides, and their lives, running smoothly.

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