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Company Overview

ManTech International Corporation is comprised of more than 10,000 talented employees working in 49 states and approximately 40 countries around the world in support of our nation’s national security mission. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance.

ManTech is an equal opportunity affirmative action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.”

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Job Description

Group: MCIS

Clearance Level Needed: None

Shift: Day

Category: Systems Development

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

As the Technical Support/QA Engineer, you will review and manage support tickets and will have the experience of software quality assurance in both manual and automated testing.

• Provide customer service through phone calls, e-mails, and submitted support tickets.
• Provide timely responses to, maintenance for, and updates to all support tickets. Create new support accounts, and verify existing accounts.
• Provide Tier 1 technical support. Escalate technical issues to Tier 2/Tier 3 technical support. Act as a liaison between customers and Tier 2/Tier 3.
• Process all new product orders, renewals, and evaluations. Maintain and update open order status. Coordinate with sales and accounting staff regarding orders and evaluations.
• Create, review and deliver end of month customer issue reports.
• Develop, modify, execute functional and regression tests for responsible product areas.
• Perform functionality, compatibility, integration, regression, performance, stress, security, exploratory and benchmark testing on HBGary software products.
• Identify, analyze, and troubleshoot problems.

Position Requirements:
• 3-5+ years& experience in technical support role.
• Ability to clearly articulate technical and business concepts.
• Must be able to communicate with customers and internal departments at all levels.
• Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution.
• Excellent written and verbal communication skills.
• Ability to write and execute comprehensive software test plan.
• Experienced in all phases of the software development life cycle.
• Knowledge of Microsoft Windows operating systems (Win 7, Vista, Win XP, Server 2008), especially in the areas of the installation and uninstallation of programs, registry settings, and the Windows installed programs environment.

Desired Skills
• Degree in a technical field: Computer Science or Engineering is a plus.
• Interpersonal skills to interact with customers and team members
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment

Security Requirements: US Citizenship, Green Card Holder or Permanent Resident. Must be willing to undergo standard background investigation

Job Requirements

Requires High School diploma or equivalent, and three to four years of related experience. Technical training in Computer Science preferred.

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